I created a new group and added some users to it (a few hundred people). I wanted to PM all these users so they get an email about what I want to send to them, however no emails seem to be sent for some reason. Eg. I sent a PM to @newGroup
When I created the group I allowed Admins, mods etc to mention the group so that’s not the issue. Maybe I’m missing something else? Any idea? Thanks.
By default there is a limit set to 100 to the number of emails we send to a group. Have you changed this setting max users notified per group mention before send the PM?
So I can’t mention trust level 0 because there’s too many people in there. So I’ve broke them down to members1, members2 and so on (around 500-999 per group). Noticed that one of the users has a custom group (one that I created) but the primary group is empty, wonder if this is related?
That’s an option but I’d rather do it inside the forum if possible.
I used @trust_level_2 for example (not many members in that - about 500) and this emailed everybody. So I thought if I add people to a group of the same size and PM them they’d get an email.
I’ve just tried with a small group of 70 users and that didn’t send an email either so it’s not size related I don’t think.
you could check sidekiq and the error logs? maybe there’s a sidekiq task you can run manually, or it will just take a while to get them all sent. Not sure.
I’ll do that next. It’s weird, even my digest emails have stopped. But I can see emails are still being sent to users for other flows like when someone replies