Managing the performance of moderators

community
1

I was hoping to get a discussion going with other community managers on ways they manage the performance of their moderators. The admin has some key metrics but i was wondering if anyone uses any data explorer queries they care to share?

Im interested in knowing their time to first responce for DM’s, their review queue activity, sentiment data would be amazing if external tools exist and anything else the community might use that they can share.

The gamification is a big help interms of badges they earn too but curious if there is anything else.

As always thank you in advace!

4 Likes
2

Then you might change the title to indicate that so that people who care about that will know that this is the place to discuss it.

5 Likes
3

Good point @pfaffman thank you.

3 Likes