Moderating the forum

community
#1

My team is interested in using Discourse for support. We’ll have a small team of moderators and a large user base who will ask a lot of questions. What’s the best way to ensure that we can answer all of the questions that come in? Anyone have experience with this?

1 Like
#2

You have a few Choices:

  1. Question Answer Plugin

  2. Discourse Solved (Accepted answer plugin)

  3. Tickets Plugin 🎟

7 Likes
#3

If you want to ensure a moderators reviews every topic and post then this might be a fit:

https://github.com/discourse/discourse-moderator-attention

Topics which haven’t been reviewed by a moderator will be marked with an asterisk in the topic list.

5 Likes
#4

Thanks! Great suggestions.

For the moderator attention plugin, any way for it to only mark topics where the original post was not seen by moderators?