As moderators and or category moderators we know this all so well.
The site connected with the forum goes down and then 20 first time users appear who don’t read anything, start a new post about how they have a problem.
OK, so as a moderator I read the post and reply to the first one to check the status page with the included URL. See the second post and want to copy and paste the reply to the other topic. Oh no, can’t do that because it is too similar. Well of course it is, it is not me posting the correct reply that is the problem it is all of the users who …
Please allow category moderators the right to repost the same reply over and over again as needed. I know there are canned replies but as poor moderators we can not add canned replies.