Mute DMs from a group

[aidanheerdegen]

I know it is possible to mute user DMs

Personal message (PM/"DM") permissions

Most of what you’re requesting can already be achieved on the /my/preferences/users page. If someone doesn’t want people to be able to send the DMs, they can: [image] Disable the allow other users to send personal messages and chat direct messages setting or create an allow list by enabling only allow specific users to send me personal messages or chat direct messages FWIW, that page has other useful options so it is a good idea to direct your community to the users tab on their profile to p…

but the same functionality doesn’t seem to exist for group DMs.

I understand it is possible to leave a group and so no longer receive DMs. This seems a blunt tool.

Use case: we have a group we use for private help requests that users can DM. We have a help triage group that are rostered on for a week at a time to deal with these requests and find someone who can assist. During the off-time it would be good if they could simply mute the group DMs for a time period until their next rostered on week.

It looks like this functionality exists for muting users, but not groups.

Am I missing something?

[nat (Natalie T)]

@aidanheerdegen

During the off-time it would be good if they could simply mute the group DMs for a time period until their next rostered on week.

Another feature besides muting is perhaps for your individuals to consider a DND (do not disturb) schedule. I believe notifications won’t get sent during the time the user is in DND.

I haven’t tested this out explicitly but they do however get the notifications back when they get off the DND schedule.

[aidanheerdegen]

Thanks for the suggestion.

I don’t think that would work in this case as they don’t want to mute all notifications from our discourse instance, just the ones from the support group.

[nat (Natalie T)]

@aidanheerdegen

they don’t want to mute all notifications from our discourse instance, just the ones from the support group

Fair.

Your request does feel very special though – wanting to mute a group that the user chose to be in. I am not sure this is something we’d like to support as a product as the user can just leave the group and return. I don’t believe we have the feature yet, and you’re welcome to convert this to a Feature request.

[aidanheerdegen]

@nat

Your request does feel very special though – wanting to mute a group that the user chose to be in

I beg to differ. Under the principle of least astonishment I’d argue it is surprising that this is an exception. Discourse has very user configurable notification settings so I was expecting that groups would be selectable in the mute DMs dialog.

[Heliosurge (Dan DeMontmorency)]

If you’re self-hosted or not n a plan that supports.

Private Topics Plug-in might work. Instead of using Group mail box use this plugin for which groups can respond to private topics.

Private Topics Plugin

Summary Private Topics Enables private topics in a regular category Repository Link GitHub - communiteq/discourse-private-topics Install Guide How to install plugins in Discourse Features This plugin allows you to add an extra security setting to categories so that users can only access their own topics. You can also designate one or more groups that can see all topics in the category. This is typically used for providin…

You could set maybe group to watch first post? Not sure if notification for category could be set group wide to turn on & Off.

But maybe the assign plugin or custom m automation might work.

Otherwise maybe a custom Feild that they can each toggle on and off manually.

[aidanheerdegen]

@Heliosurge

Private Topics Plug-in might work. Instead of using Group mail box use this plugin for which groups can respond to private topics.

Thanks for the suggestion. Yes that does look perfect for our needs. Unfortunately we’re on a hosted plan that I don’t think supports this, but I will ask.

[nat (Natalie T)]

@aidanheerdegen great news!

It appears I have mistaken, and that there is such a feature, but it is quite hidden.

Your individual users will have to access it via <site>/my/messages/group/<group-name>. So they can toggle the notification / as and when they would like to avoid notifications for the group. Is this what you are looking for?

(Special thanks to @moin for pointing this out. )