Well — I don’t think it’s a stretch to assume Discord wants communities congregating and communicating on their platform. More opportunity to upswell users on their subscriptions offerings. At the enterprise level, they want the same opex you want. Discord has made clear in recent years their desire to meet market demands outside of gaming and beyond direct to consumer.
Companies are not Zucking around as they look at internal efficiencies right now. Managing a Discord community and vanilla forums community, as an example, may require more resources — efficient?
It would be, from my perspective, shortsighted to not consider them a direct competitor.
While I personally believe forums and Discord serve different community demands — I acknowledge I might be totally wrong.
How would this even work? I find Discord a black hole for information. Stuff gets out of sight, out of mind real quick, notification fatigue is reached in minutes and a “server” isn’t a server you own/host, no control over that like you do on Discourse.
I used New World’s forum one year ago (I played the game and liked chopping trees). Most of the content was a huge, neverending war between users. In this context, moving the community to another platform where information is transient might make sense for them if they couldn’t manage the issues.
This feature isn’t very popular yet, but they seem to be actively working on it.
This is different than making the content indexable by search engines of course… but I’ve also been finding it harder than ever to find actual discussions via Google… so unfortunately that might not be as big of a downside as it used to be.
If someone can’t find support or information publicly on Google and a company has a Discord… that’s great news for Discord.
I’ve run into a similar frustration with Twitter, until the past week people without an account could search tweets, but they’ve added an account gate: Twitter search is now only available to registered users | Mashable — Google does not index Twitter’s content nearly well enough to replicate using Twitter’s search.