Hi,
I’m trying to use Sendgrid email service and keep getting this error in the logs
Job exception: 535 Authentication failed: Bad username / password
I’m not sure what I’m doing wrong, here’s how my configuration looks like
DISCOURSE_SMTP_ADDRESS: smtp.sendgrid.net
DISCOURSE_SMTP_PORT: 587
DISCOURSE_SMTP_USER_NAME: apiKey
DISCOURSE_SMTP_PASSWORD: 'SG.xxxx.xxxxxx.xxxx'
I’ve also tried to use port 2525 on the suggestion of Fresh install. Works. Sendgrid not sending emails , but that didn’t work either.
I’m able to establish a connection using telnet.
Can someone please help? Any idea what I could be doing wrong?
Richie
(Richie Rich)
September 3, 2019, 8:58pm
2
From the same server that your Discourse is on?
Apologies if this is a silly question but is your SendGrid username actually: apiKey
I only ask, as it’s an unusual choice of account name…
Yes
No, I don’t think there’s a concept of username in sendgrid, I just followed the documentation here discourse/docs/INSTALL-email.md at main · discourse/discourse · GitHub
I might be wrong also, but I don’t see any username info in my sendgrid account.
Richie
(Richie Rich)
September 4, 2019, 8:16am
4
They use different terminology but you’re still connecting to what is essentially a standard SMTP server, which will require authentication.
Go to the Teammates
section - https://app.sendgrid.com/settings/teammates
In there you will see the account details that are able to send email:
The value in the “Username” column is what you need to enter in the Discourse setting DISCOURSE_SMTP_USER_NAME
So if the “Username” was SK2019
then you’d have something like:
DISCOURSE_SMTP_ADDRESS: smtp.sendgrid.net
DISCOURSE_SMTP_PORT: 587
DISCOURSE_SMTP_USER_NAME: SK2019
DISCOURSE_SMTP_PASSWORD: 'xxxx.xxxxxx.xxxx'
3 Likes
I tried that but didn’t work. The Sendgrid docs mention to use apiKey
as username, but that doesn’t seem to be working.
Maybe I should reach out to the sendgrid team and seek their help.
Richie
(Richie Rich)
September 6, 2019, 7:47pm
6
Did you use apiKey
when using telnet?
Yes, I followed instructions at How to Send an SMTP Email | SendGrid Documentation and they worked! Not sure what am I missing in discourse configuration.
Richie
(Richie Rich)
September 7, 2019, 7:55pm
8
Do the four lines in your config file look like mine (above )?
With the correct DISCOURSE_SMTP_USER_NAME
that matches the one displayed in your Teammates page on SendGrid?
Yes, the username is the one displayed in the the Teammates page, the password is the key I generated (telnet works using this key), and other two fields are exactly the same.
May I know what version of discourse are you using, I’m using beta, I suspect that could be the issue.
Anyways, I’m planning to switching to mailgun, I tried it today, and it works seamlessly (though it’s expensive, but have no other options atm)
2 Likes
FWIW @Satwik_Kansal our Sendgrid API username is “apikey” – not “apiKey”. working great.
ivan12
(IvanS)
September 27, 2020, 8:32pm
11
Having the same problem. What is the tldr here? Use “apikey” (not working) or add a team mate (it’s empty)?
misterjtc
(Jordan Cook)
October 8, 2020, 3:13pm
12
For the record, the docs make this pretty confusing and this is not the first time I have found myself googling this exact issue trying to find the solution.
Docs currently have:
SendGrid — 40k emails on a 30 day trial
SMTP server address? smtp.sendgrid.net
SMTP user name? apikey
SMTP password? [SendGrid API Key]
EDIT: What I think is confusing people is that they (like me) think apikey means put your apikey here but infact it should be left alone!
4 Likes
Richie
(Richie Rich)
October 15, 2020, 8:11pm
13
Crazy, right?
I would imagine this has thrown 99% of people trying it
(myself included at the time)
1 Like