Not easy to know when inactive members not added to chat channel

UX
1

Hi,

I have a forum subcategory with read, write, reply on it from a group I set.
From this forum subategory I made a chat channel (so with same permissions)

But when I @ this group in this chat channel, I have a message telling me:
”xxxx and 205 other users cannot access this channel and were not notified”

But they are all in the group I’m trying to tag and permissions are set properly. Why do I get this message? How can I make it work like intended?

Every help would be welcome, it’s a real problem for us at the moment.

2

If I understand correctly, you have a category with permissions limited to a certain group, and a chat channel linked to that category?

If so, IIRC the chat channel is linked to the category, not the group.

You can enable auto-join for the group members to be added:

2 Likes
3

Yeah the chat channel inherit of permissions on the category so it should be good.
I already have auto join on, still not all users are added to the channel like they should

4

In the members tab, can I confirm that it is empty? If possible, could you send the Security tab of your category settings? Thanks.

5

image
image956×1352 141 KB

Not empty but not all members of the group are in while they should all be.

image
image904×560 44.7 KB

1 Like
6

It seems like it’s like this for all my chat channels, even though auto join is activated the most users I have is 198 in one of them while it should be above 500 easily.

Tried to disable and enable the auto join again, it doesn’t add more people to the chat channels.

I really don’t get why.

8

I think it doesn’t add users who aren’t logged in to a forum recently. It add those users when they visit next time.

10

Hey Jarjar please be patient. You are using open source software and posting in a community support forum. Nate and Jakke are giving you good advice, for free!

I deleted that last post of yours because it did not contribute anything to the conversation and will not really make anyone feel motivated to help you.

Discourse Chat is designed to be used by members who are actively signing in. If you want to lure people back to your site who have not logged in for a while, the appropriate place for that is in an announcements category you have set up so everyone is watching it by default.

More specifically, from the doc Nate links to:

11

I had no complaints about their answers.

I just complained about how it behaves, sorry I used a word that was inappropriate to you, I offer you my sincere apologies.

Thank you for the quote. I guess we will have to find a workaround ourseleves to make it work like the other discussion app all good, at least now I finally know why I was getting this message.

Appreciate the help, have a good day

1 Like
12

Thanks for your understanding, Jarjar! We do listen to feedback but we also appreciate patience and civility!

There are some nuggets of feedback here for the team to consider.

13

I just tested this and the UI is actually pretty clear. You know that users who have not been seen in three months will not be added.

IMG_9955
IMG_99551290×2796 231 KB

14

It shows on channel creation but not after hence why I had no idea. Been a while that our chat channels exist already.

image
image1028×590 24.3 KB

While we’re on it, it would be nice to be able to change the category the channel is linked to after channel creation if for example we completely change the forum structure and don’t want to loose the content from those chat channels.

1 Like
15

Are all the users in the group allowed to use chat? By default, only users with trust level 1 and above are in Chat allowed groups. Did you add the group to that setting, or do all users in that group have a higher trust level anyway?