Notification claims X users for approval, but none are found

support
1

This looks like a bug, but I can’t see how to reproduce it.

I get a notification PM that says:

But when I click the review link, there are no pending users. In /admin/users I see some users that have not validated their email addresses.

I can’t tell if the notification is producing the wrong number, or if there somehow exist users waiting approval that are not showing up when searching for them, or if somehow users who haven’t validated email are getting counted as pending for notifications but not for approval.

2 Likes
2

not to be Ms Obvious but is allow_new_registrations unchecked by chance? clearly you have the must_approve_users setting enabled and i’m not sure how that is affected if registration is disabled. :thinking: i would think the registration setting would override any account creation though and disable it. no that makes no sense either…

3

It’s almost certainly something obvious, so I welcome your help.

Yes, both of those are checked. Some people are getting registered and approved. It’s just that the number claimed to be waiting does not match the number claimed in the notification. It told me 5, and there had been only 2 in the past several days.

1 Like
4

very odd indeed. kinda sounds like something in the user registration is being rejected after the approval request is sent (counted) for review…

1 Like
5

Are there reviewed users when you show all reviewed items, or maybe from the staff logs? :person_shrugging:

I often got PMs/reminds of reviewable items that are already reviewed, so nothing shows up.

6

I asssumed that the issue was that someone else approved the users before I (or the site owner) got to them, but I can’t make the numbers add up that way).

7

Can a user delete their account before their registration is approved?

8

Maybe? I don’t think so, as they’d need to log in to do that and they can’t log in until they are approved (but I didn’t check the code or anything like that)