Notification emails not being sent for Chat as per user preference

Is there a way to force update the Preference of all users in a chat channel to receive email messages for chat?

I would like users to default to receiving emails.

Thank you.

Why would you do that? Surely the user’s preferences are what they want. When I sign up for a new DIscourse instance the very first thing I do is go to my profile and change the email perferences to Never. I would be royal annoyed to find that someone had decided that they knew better than me about how I wished to interact with Discourse. Indeed if an admin did this to me I would consider it spamming!


Yes, it is not for overriding what the user selects.

However, it would make sense to have initial defaults. It appears that no emails are going out currently, when we enabled the chat functionality.

In our kind of forum, people would not go in to set preferences and expect to be notified adequately.

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I’ve just checked my test site, and I believe the default for chat email notifications is ‘only when away’ (with the only alternative being ‘never’).

I think there is a case to allow for a default to be added to the User Preference admin settings, though probably for the inverse of what you’re suggesting. :slightly_smiling_face: This would work like the other defaults, in that it would only change the preference for users who had yet to select one manually.

I’ve slipped this over to #ux for consideration. :+1:


Thanks. But shouldn’t the default ‘Only when away’ pump out emails to everyone who hasn’t been on the site lately?

I had 300+ members on the general chat channel and only 2 messages went out.
Needless to say, most of the 300 weren’t on the site in the 15 min window.


You don’t get notifications for every chat message, only those where you’ve been mentioned (either your own @mention, @here and @all), so that may explain it?


Sorry I may not have clarified I used @ all (space added just here) but it didn’t work.

P.S. I am actually wondering why you are not added to the chit chat on my site as a recently active member. :grinning:


Ah, I’m afraid I deleted my test account on your site after I finished testing the post-voting comments. :slight_smile:

I’ve had a quick play on seeing if there are any quirks about when a chat user gets included in @all, but (from my very brief look) it seemed to be everyone in the channel list. You could pick a couple of users who didn’t get the email and check to see if they got the notification, as well as their chat email preference to see if they’re as they should be?


So here is my test:

1. Chat channel settings to notify for everything (though I think it does not affect emails).

2. I picked a member from the 313 in the channel and here are the standard user prefs - ‘Email only when away’.
Chat message with @ all created many hours back has sent notifications as seen here, but no emails.

3. No emails sent except for 2 members. Both are admins/mods and both used chat before - not sure if that is the differentiator.

4. On a separate note, it looks like Admin can’t see user’s chat preferences.


I’ve been exploring it a bit further this morning, and mine seem to be working okay. :thinking:

I have 6 test users, all auto-enrolled members of the ~general channel. One is an admin, and one is a brand new TL0 user who has never opened the chat channel (or chat). None of them have logged in since yesterday (apart from the new test_six user, though I made sure they had at least 15 minutes of ‘downtime’ prior to testing).

Pinging the ~general channel with @all sent them all a notification. Moments later 6 chat_summary emails were sent out to their respective test email addresses.

I’m not sure what else to check. I’ve had a dig around in the code, but my code-deciphering skills aren’t great. :slightly_smiling_face: I’ll have another think.

Thanks for mentioning that. :+1: I’ve raised it with the Team. :slightly_smiling_face:


Without having much expertise myself, users_with_unprocessed_unread_mentions in lib/chat_mailer.rb does not seem to be pulling all the users to be emailed?

Would someone have a way to validate this…

Updated title to reflect the actual issue.
Any other tests you can suggest please?
Should I tag this a bug or would you see any other tests to recreate?

I don’t think we have a clear reproduction yet.

My understanding is that @JammyDodger is trying to reproduce this issue based on your report, but has so far been unsuccessful.

A few notes:

To clarify, this is not a channel-wide setting, but a user preference for that channel. But what you’re showing are the defaults, so I’d suspect that most of the 313 members have it set that way.

Are you sure they were away? If they were on the site, then the notification will not send an email.

OK, that’s pretty strong evidence that something isn’t working as expected here. I would have guessed that more than 2 out of 313 people would be away. Is is possible that they were all on the site at that time?


Thanks for the clarification. I had actually thought these were channel settings admin could change. Tbh, ‘Settings’ sounds so much like an admin control.

Yes, it is safe to say the bulk of them (if not all) were away in the preceding 15 minutes (I wish we had that kind of engagement :blush: ). I picked a non-staff account that was away and checked too.

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I think I have managed to replicate this. :slightly_smiling_face: :raised_hand:

I couldn’t on my existing test site, but wondered if it was because I had already done/changed/tweaked something previously that may have affected it, so I spun up a new one and tried it on that.

  • Created fresh site
  • Enabled chat, and added everyone to chat_allowed_groups (alongside staff)
  • Signed up and logged in three test users, auto-enrolled them in ~general channel (and made one admin). Logged them all out.
  • Made a cup of tea
  • As main admin, ensured they were members of the channel and pinged them with @all

  • All received notifications
  • Only the admin user was sent an email about it


@JammyDodger - Did you change the value of the chat allowed groups setting? if it’s set to only staff, that would explain why only the admin was emailed.

I enabled chat, and added everyone at the same time. :+1: (sorry, I missed it out of the step-by-step. I’ll add it in now)

I think I’ve clocked it @Roman_Rizzi . :raised_hand: If I add everyone to chat_allowed_groups, everyone gets to access chat and receive notifications, but doesn’t get the @all emails. However, if I add trust_level_0 then the non-staff test-users get emails about the @all mentions.


Wow, what an investigation! :clap:

I checked and have staff, everyone in chat allowed groups on my site.


Thanks @JammyDodger :tada:

We need to handle the everyone case differently because it’s not like other groups. I have a fix ready here:


@alehandrof is reporting that some users are not getting email notifications for messages in a group chat:

I’m trying out chat with specific people and folks are reporting that “I didn’t receive any email letting me know that someone add a comment in chat, even I have the right setting for the email notification.”

The users say they have their preferences set to the default, and were not active recently:

And group direct messages have their “channel” setting default to receive notifications “For all activity” so notifications should not require a @mention.

On the other hand, Alex (admin) is receiving email notifications directly.

Alex, can you confirm which version your site is currently running?

chat transcript
Originally sent in chat feedback

I'm trying out chat with specific people and I don't quite understand how/when it notifies people by email.

The relevant setting seems to be this one:

But folks are reporting that "I didn't receive any email letting me know that someone add a comment in chat, even I have the right setting for the email notification."

What am I missing here?


@alehandrof I'm guessing the missing bit is that emails are only sent to people who are @mentioned, not for all messages in channels they happen to be in

Users also have a per channel setting to opt in to get notifications for all activity. Maybe try that? I can't remember if emails are sent in that case or not.


But surely if I'm sending a chat to a group of people (not a channel) I mean to address those specific people, no?

Also, in that group of 3, Ireceived email notifications even when I'm not being @mentioned.

Example email that apparently only I received

Why would I receive it, but not them? (I am an admin, if that makes a difference.)

I just noticed what you said about the settings. I'll follow up with them to see what their settings are like. But if those settings are impacting this behavior, it's a bit unclear, as they only mention desktop and mobile notifications, and nothing about email.

FWIW, I did check and at least one of my colleagues has the same settings as me. So I remain stumped about how the chat handles email notifications.


Oh, good point. I think that should send an email notification as "For All Activity" is the default notification level for direct messages (including those with multiple people)

I'm going to turn this into a topic so we can dig in more.