At the moment there is not clean way of floating an “official response” to a topic on a topic.
Take this topic for example:
There are 34 replies, some from users some for staff, but what is the official position on this?
I feel it would be highly beneficial to allow for a “special” mode for solved on a category for “official response”.
How it would work:
- A category can either have “1 solution” or “1 official response”
- A category with “official responses” can only have “responses” marked official by “staff”
- Copy should be amended for “official response” vs “solution”
- Optionally, the “official response” can be floated to the excerpt in the topic list
I think this would be a very powerful mode for “solved” which would help quite a few use cases.