I think this is an excellent thing to bring up and we need to clean it up I totally agree @sam. We can do much better here.
Let’s table this for a few weeks until we have time to work on it, be sure it’s on your list Sam. I also added it to releases for 1.8
Let’s test out automatic reopen, EVERYONE … QUIET HERE 
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I support this:
We use N highlighted staff responses where N is more than 1 per topic. We love this feature and would not like it to go.
2 posts were split to a new topic: What is ‘staff colour’?