Discourse Solved

[Discourse]

	Summary	Discourse Solved allows users to accept solutions on topics in designated categories.
	Repository Link	https://github.com/discourse/discourse-solved
	Install Guide	How to install plugins in Discourse

As this is an official plugin maintained by the Discourse team, Support, Bug, UX, and Feature requests can be made in the respective categories here on Meta, and tagged with the appropriate plugin tag. Click on a link below to get one started.

 Support  Bug  UX  Feature

Enabling Solved

The Solved plugin can be enabled from its settings, accessed from your admin/plugins page:

After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics site setting.

Alternatively, if you’d like to apply it per category instead:

• Go to the category you’d like to enable solutions in and click on the Category Wrench

• Switch to the Settings tab

• Scroll down and enable Allow topic owner and staff to mark a reply as the solution

Marking the Solutions

The OP (topic creator) will have a 'Solution` button on each reply that allows/encourages them to accept an answer:

And for other users who can accept an answer (eg. admin or moderators) the same option will show as a more discreet checkbox:

Accepted answers are then highlighted in the first post of the topic:

And topics with accepted answers are marked in the topic list with a checked box:

Some sites might also benefit from an unsolved indicator on topic lists as well, which can be enabled using the empty_box_on_unsolved site setting:

Auto-close topic once solved

From the main Solved admin settings you can set a timer to close a topic once it has received a solution using the solved topics auto close hours admin setting:

Alternatively, one can be set per category from the category wrench menu on the Settings tab:

Search & Filters

Search

The Solved plugin comes with some extra Advanced Search filters for solved or unsolved topics, which can be found in the “Where topics” dropdown:

Which will add status:solved or status:unsolved to your Search.

Filters

You can also enable a filter dropdown in topic list pages using the site setting show_filter_by_solved_status

You can also filter solved/unsolved topics by adding a parameter to the URL. For example:

https://meta.discourse.org/c/support?solved=yes or https://meta.discourse.org/c/support?solved=no

These links could be added above a specific category list by following these instructions:

@elberet

<script>
  Discourse.ExternalNavItem = Discourse.NavItem.extend({
    href : function() {
      return this.get('href');
    }.property('href')
  });

  I18n.translations.de.js.filters.google = { title: "Google", help: "Google" };

  Discourse.NavItem.reopenClass({
    buildList : function(category, args) {
      var list = this._super(category, args);
      list.push(Discourse.ExternalNavItem.create({href: 'http://www.google.com', name: 'google'}));
      return list;
    }
  });
</script>

You’ll have to change the I18n line to match your default locale and replace the various key strings and values.

Marked Solution Reminder

On topics where solutions are able to be marked, a “Has your question been answered” popup message will display when the following criteria is met:

• The topic does not have an accepted answer
• The topic has at least one reply from another user
• The author of the topic is logged in and able to accept a reply as an answer
• The topic has existed for at least 7 days

If you want to prevent this popup message from being displayed, you can use the following CSS in a theme component to hide it:

.topic-navigation-outlet.no-answer {
    display: none;
}

Extra details on how to add this to your site

• Go to /admin/customize/themes
• Click on install and then create new
• Give it a name, and select ‘component’.
• Create
• Add it to your theme
• Click on the Edit CSS/HTML button and paste the code into the Common tab

And save.

Settings

Name	Description
solved enabled	Enable solved plugin, allow users to select solutions for topics
allow solved on all topics	Allow users to select solutions on all topics (when unchecked, solutions can be enabled per category or tag)
accept all solutions allowed groups	Groups that are allowed to accept solutions on any topic (even when not OP)
empty box on unsolved	Display an empty box next to unsolved topics
solved quote length	Number of characters to quote when displaying the solution under the first post
solved topics auto close hours	Auto close topic (n) hours after the last reply once the topic has been marked as solved. Set to 0 to disable auto closing
show filter by solved status	Show a dropdown to filter a topic list by solved status
notify on staff accept solved	Send notification to the topic creator when a post is marked as solution by a staff
disable solved education message	Disable education message for solved topics
accept solutions topic author	Allow the topic author to accept a solution
solved add schema markup	Add QAPage schema markup to HTML
prioritize solved topics in search	Prioritize solved topics in search results.
enable solved tags	Tags that will allow users to select solutions

Solved Badges

Name	Description	Long Description	Type	Grouping
Solved!	Have a reply marked as a Solution	This badge is granted for having a reply marked as a Solution to a topic. Nice job.		Community
Guidance Counsellor	Have 10 replies marked as Solutions	This badge is granted for having 10 of your replies marked as Solutions to topics. You are a true asset to your fellow community members.		Community
Know-it-All	Have 50 replies marked as Solutions	This badge is granted for having 50 of your replies marked as Solutions to topics. You really know your stuff.		Community
Solution Institution	Have 150 replies marked as Solutions	This badge is granted for having 150 of your replies marked as Solutions to topics. Excellent work. You are officially a Solution Institution.		Community

These badges will be disabled by default. You can enable them from your admin/badges page

Hosted by us? This plugin is available on all of our hosting tiers Solved | Discourse - Civilized Discussion

---

Development History

Original spec discussion: Solved Button Plugin

Thank you to Western Digital for funding the development of this plugin!

Last edited by @JammyDodger 2024-06-18T15:18:09Z

Check document

Perform check on document:

[JustinZ (Justin)]

It would be great to see a more visible icon used for solved threads. It’s not easy to distinguish between solved/unsolved with an icon that is the same colour as the font. A nice green tick like in the post itself would be more visible.

[Moin]

You can change that with the help of Solved Topic Badge

[JustinZ (Justin)]

Ah thanks that looks perfect!

[Anat_Srulovitch]

Hey,

It would be great to have a Solved / Unsolved toggle on the category’s top bar, where we have Latest / Unread / Top.

Thanks!

[Don]

Hey @Anat_Srulovitch

Is this what you mean?

[Anat_Srulovitch]

Yay, it is! Thank you very much! I didn’t notice that bit of text

[Tealk]

Hi, I use the plugin to close groups and player searches of ours and was wondering if I can change the wording of solved and unsolved?

[Moin]

You can Customize text in Discourse. Does that work for you?

[Tealk]

Ah thanks, I didn’t understand that I had to use the search. Thank you very much, that should work.

[JustinZ (Justin)]

Would it be possible to add a preference toggle on the user’s side so they can hide Solved topics from the main list of topics?

[tvavrda (Tomas Vavrda)]

There is a filter so you can put a filtered URL into the sidebar as custom link for quick access https://yourcommunity.com/c/category-name?solved=no

It turns on by Show filter by solved status setting:

The filter dropdown then appears only in the category which has the Solved plugin turned on.

Now I see you maybe do not want to show those in the Latest list? For that there is no setting.

EDIT: Actually you can use the URL option also in the main list. https://yourcommunity.com/?solved=no

[Guus_der_Kinderen]

After upgrading to Discourse 3.4.0, the alignment of the checkboxes from the ‘solved’ plugin are mis-aligned, as shown in the screenshot below. Can this be fixed somehow?

[cultiv (Sebastiaan Janssen)]

As a feature request, could this plugin periodically send emails to ask people to mark their topics as solved?

There’s a lot of people who will visit the forum once to solve a specific problem and we won’t see them for weeks after. They will not see the popup reminder either.

I imagine an email nudge after a week going: “hey there, you have opened the following topics and they seem to be still open, if they’re solved, could you go in and mark the solving answer please?”.

[Heliosurge (Dan DeMontmorency)]

You might be interested in this supplemental plugin

Solved Reminders Plugin

Summary Solved Reminders Plugin extends the functionality of Solved plugin by offering additional reminder capabilities for solved topics. Repository Link https://github.com/discourse/discourse-solved-reminders-plugin Install Guide How to install plugins in Discourse Note that this plugin is in active development and not yet fully complete. The Solved Reminders Plugin extends the functionality of the Discourse Solved Pl…

[cultiv (Sebastiaan Janssen)]

That looks like EXACTLY what I need, thank you kindly!

[Heliosurge (Dan DeMontmorency)]

You’re quite welcome. This plugin came to my attention awhile ago. There was talk that this might eventually be merged into the solved plugin. Imagine might be once the team has time.