We use Groups to set permissions for our customers to certain topics. We’ve been utilizing the feature that allows us to grant permissions to users based on their email domain. This should apply the group permissions for new users as well as existing users within the domain.
Unfortunately, we’ve been running into a number of issues with newly onboarded customers. In many cases, even though their domain was added to the approved list, new user accounts aren’t being added to the group or inheriting the correct permissions. We’ve also had this issue with a few existing customers when they bring in new staff.
We’ve had to manually add user accounts to the group, which is defeating the purpose of the approved email domains. It’s also a yucky user experience when they get “Sorry, you don’t have access to that topic!” when going through our onboarding instructions or help links.
Has anyone else experienced this?