PM auto responder

I get a tonne of PMs asking technical questions and I don’t have time to answer them, so wanted to setup an auto response telling people to use the forums.

I’ve seen Discourse Response Bot and I was wondering if there was one for PMs that anyone has made?

4 Likes

We don’t have an automated way of doing so at the moment. @joffreyjaffeux has been experimenting a bit with workflows and this is kind of a use case we would probably cover there.

IF a PM is created to Mark and the user is TL2 or below, respond with auto responder.

To get something like this going today it would require a dedicated plugin.

1 Like

I can’t seem to find anything about Workflows, can you provide further info?

Workflows and automation is an ongoing experiment we have. Not quite ready for release, we will notify you once it is.

Some ideas of what we currently use automation for internally are:

  • Yearly we create a PM to manager to remind them to perform an employee review in a secure PM

  • We have a topic on our dev instance that is automatically assigned to developers on rotation which covers some regular log triage we need to do.

  • Secret santa is also done in an automation rule, once a year we pair employees at random in a secure message

1 Like

I kinda… super hate … this feature in email and ticketing systems, so I’m not sure I want it in our product?

I mean maybe as a plugin perhaps. But this “automatically tell people I got their email” thing is something that I really do not want in Discourse proper.

Sorry if this is a bit too much radical honesty, but :woman_shrugging:

My main advice to you is disable PMs. That’s already a feature in your user profile. (And staff can obviously punch through that and send you PMs all they want, just not regular users.)

5 Likes

That’s a bit too much of an all or nothing approach for us I think.

What about leaving the PM button around and alerting with a pop up when they click it that it is going to take you a long time to reply and that it is way better just to ask on the forum

When they type the word “yes” it eventually brings up the pm ux

Something like that could be built today in a theme component

2 Likes

If we could do that and customise the content, then yep! That way we can say something like “Please do not ask technical questions via PM (etc etc)”.