I get a tonne of PMs asking technical questions and I don’t have time to answer them, so wanted to setup an auto response telling people to use the forums.
I’ve seen Discourse Response Bot and I was wondering if there was one for PMs that anyone has made?
We don’t have an automated way of doing so at the moment. @joffreyjaffeux has been experimenting a bit with workflows and this is kind of a use case we would probably cover there.
IF a PM is created to Mark and the user is TL2 or below, respond with auto responder.
To get something like this going today it would require a dedicated plugin.
I kinda… super hate … this feature in email and ticketing systems, so I’m not sure I want it in our product?
I mean maybe as a plugin perhaps. But this “automatically tell people I got their email” thing is something that I really do not want in Discourse proper.
Sorry if this is a bit too much radical honesty, but
My main advice to you is disable PMs. That’s already a feature in your user profile. (And staff can obviously punch through that and send you PMs all they want, just not regular users.)
What about leaving the PM button around and alerting with a pop up when they click it that it is going to take you a long time to reply and that it is way better just to ask on the forum
When they type the word “yes” it eventually brings up the pm ux
Something like that could be built today in a theme component