My “PNG to JPG Quality” setting is on 100. However, whenever I – or any users – upload a PNG to the community, it becomes a JPG. This includes in the settings. I am trying to upload a new logo with a transparent background, only for it to convert to JPG and add a white background.
AI-generated summary
PNG Converts to JPG?
The community was experiencing an issue where uploaded PNG files were being converted to JPGs, even with the “PNG to JPG Quality” setting set to 100. simon discovered that setting the “recompress original jpg quality” to 100 is also required to prevent PNG conversion. ShanniiWrites confirmed that this solution worked, allowing for PNG files to be uploaded without conversion to JPG.
I was looking at this issue a while ago. To prevent PNGs from being converted to JPGs, you also need to set the recompress original jpg quality setting to 100. There are a few more details about the issue here: Why default to converting PNG to JPG? - #18 by simon.
Let us know if making that change doesn’t solve the issue for you. I think that ideally a single setting would be used to control this behaviour. If that isn’t possible, we’ll need to update the setting descriptions to make it clear how to prevent PNGs from being converted to JPGs.
Thank you very much for your very quick solution! That worked!