Polls not working

(Anders Thengs Kristensen) #1

The polls on our forum have stopped working. They say there are no voters and don’t allow one to vote.

A couple examples: Weekly Tech Survey [12.09.17] - Tech Talk - Eve Community

(Régis Hanol) #2

Sorry about that. Having a look :mag:

(Tobias Eigen) #3

This looks like a problem I had on my discourse last week. If you create a new poll, does it work? I am not able to replicate now with a new poll on try or my discourse. It seems to work.

I’d love to know the troubleshooting steps for figuring out what’s gone wrong with an existing poll, and to fix it. Broken polls causes alot of anguish in my community.

(Anders Thengs Kristensen) #4

If I create a poll now, it works, but not when I tested it prior to posting here.

Edit: it works when first I post a poll, but it seems after a while (10 min or so) it stops working.

(Tobias Eigen) #5

really? that sounds bad. let’s test it right here.

  • will this poll stop working in 10 minutes? YES
  • NO it will not stop working.
  • Let’s see

0 voters

(Da Beast 45) #10

It works for me, maybe try checking the javaScript console?

(Stephen Chung) #11

Clear cache? I got burnt a few times. So now always reload without cache after a rebuild.

(Konstantinos Karatsevidis) #12

Hey guys!

We really need help with polls not working. As for our community voting is at its core. And now all of the past votes we have created since 2016 don’t work!

(Da Beast 45) #13

Try checking the JS console or reload cache as @schungx mentioned.

(Régis Hanol) #14

We’ve reverted the code that was generating this bug. We’re in the process of deploying to all our customers.

(Tobias Eigen) #15

Thanks, Regis! Can I assume that this is different from the issue I was having last week?