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[eviltrout (Robin Ward)]

I would point your admins at this document:

Managing user reputation and flag priorities

This guide explains how Discourse manages user reputation and flag priorities in the Review Queue, including flagging accuracy, flag type priorities, and how the system decides on actions to take. Required user level: Administrator Discourse uses a sophisticated system to manage user reputation and flag priorities in the Review Queue. This system helps moderators efficiently handle content moderation by prioritizing flags based on various factors. Summary D…