Profile Avatar for email notifications (from Noreply)

Product Support

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In a support thread titled ‘Profile Avatar for email notifications (from Noreply)’, jord8on asks if it’s possible to set a custom avatar for emails sent from their Discourse instance (noreply@forums.pickleballist.com), which currently show no avatar in Gmail but display an outdated one in the Spark email client. maiki responds that avatars in email clients are typically tied to the sender’s email account (like GSuite) rather than Discourse, suggesting the avatar seen in Spark may be cached or linked to the GSuite profile. Eloïse_Barrège later follows up to ask if a solution was found. The thread highlights that Discourse itself does not control email sender avatars — those are managed by the email provider or client, and changing them requires updating the avatar associated with the noreply email account in GSuite or clearing cached images in clients like Spark.

1

We’d like to select an avatar that will appear in the user’s inbox when they receive messages from our discourse instance. (i.e. when someone follows them or mentions them in a discussion). The admin account email address is a GSuite email address. (not sure if it helps to know that.)

The notification email from discourse appears to be coming from:
noreply@forums.pickleballist.com

Is there a way to set up/define an avatar?

Currently, when I look in Gmail, at one of these notifications, there is no avatar from the sender (the no-reply email above).

e.g.

image
image1144×604 76.6 KB

I also use a desktop mac app email client called Spark. Interestingly, an avatar is appearing here, but it’s an old avatar that I used to have associated with my account. And I don’t know where to changes this.

e.g.

2020-03-09_10-55-57
2020-03-09_10-55-57923×616 97.3 KB

2

I don’t think that is a standard email feature, so you probably set it on the GSuite email account, and that will show in GMail clients.

3

Hi

Did you find a way to do that ?
Thank you!