Perguntas sobre migrar um fórum existente para o Discourse

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Olá a todos :slight_smile:

Peço desculpas antecipadas por este post longo, mas talvez alguém familiarizado com o Discourse já conheça as respostas de imediato.

Eu administro um fórum de interesse especial, que é moderado. Somos dois e o outro colega escreveu o software (também em Ruby). O fórum existente é um software totalmente personalizado, notável por sua simplicidade em comparação, por exemplo, com PHP-BB e Vbulletin (e esses continuam sendo hackeados). O banco de dados tem cerca de 40 GB e contém 200 mil posts. Por vários motivos, estamos considerando migrar o banco de dados para outra plataforma, e o Discourse parece ser uma opção viável.

Testes preliminares sugerem que ele é bastante bom na funcionalidade geral, como suporte à incorporação de imagens e vídeos. Até mesmo o envio de múltiplas imagens a partir de um celular Android funciona corretamente!

No entanto, precisaríamos de algumas personalizações; principalmente simplificações na interface do usuário. Exemplos, sem ordem específica de importância, são:

  1. Não mostrar a contagem total de posts de um usuário — isso é para evitar que novos membros se sintam intimidados.

  2. Bloquear a edição de posts pelo usuário após um certo tempo (atualmente configuramos isso em 2 horas) — isso é para evitar um tipo de trolling que não é incomum nesse ambiente.

  3. Uma seção de anúncios classificados, com uma forma de pagamento para o anúncio (PayPal), seria ótima… Percebo que isso não é trivial devido à configuração da estrutura de preços, link de pagamento, etc.

  4. Exibir o ano na data do post de forma destacada.

  5. Capacidade do administrador de acessar um usuário e ver quem mais está ativo sob a mesma instalação do navegador (basicamente apenas cookies). Vejo que o Discourse já possui isso, mas baseado no IP, o que hoje em dia não é eficaz (muitas pessoas usam dados móveis, especialmente aquelas que desejam criar múltiplas identidades). Li este tópico
    Handling trolls with multiple accounts over VPNs - #18 by ljpp
    e outros, então claramente muitos outros já passaram por isso, e não há soluções para alguém que seja esperto com VPNs etc.; eles tendem a se revelar eventualmente pelo estilo de postagem ou por postar algo realmente ofensivo, o que resulta em banimento. Também sugiro que detectar o mesmo hash de senha seria uma vantagem, pois muitas pessoas usam a mesma senha para todos os seus personagens :wink:

  6. Para administradores, uma lista linear simples de posts, permitindo uma revisão muito rápida dos últimos x posts em um celular. Imagino que isso possa ser feito com um pouco de código acessando diretamente o banco de dados, em um subdomínio. Dentro dessa lista, ter botões DELETAR e BANIR, para que alguém que poste algo ofensivo (infelizmente não é incomum em fóruns) possa ser removido rapidamente.

  7. Isso pode já estar implementado, pelo que consigo ver: mesclagem por administrador de posts selecionados (ou todos) de um tópico para outro, resultando nos posts no tópico de destino na ordem cronológica correta. Percebo que isso pode quebrar links para posts, a menos que o link seja exclusivo do site (por exemplo, seja o número do post no banco de dados, e não o número do post no tópico).

  8. Geração por administrador de uma lista de e-mails em CSV de todos que fizeram login nos últimos 12 ou 24 meses. Descobrimos que enviar e-mails para pessoas mais antigas (mais inativas) aumenta muito as chances de ser listado em listas negras (RBL etc.), apesar de o envio (principalmente sobre encontros, algumas vezes por ano) ser feito lentamente, apenas 1 e-mail por minuto, para minimizar o risco (também bloqueamos no envio todos os endereços descartáveis conhecidos, como sharklasers.com).

  9. Uma configuração no perfil do usuário para escolher se deseja receber esses e-mails, para conformidade com o GDPR.

Acabei de ler o tópico aqui sobre o GDPR. Pelo que entendi no Reino Unido, um postador não tem o direito de exigir a exclusão de seus posts. Ele pode ter seus dados de login removidos. Gostaria de saber se o Discourse é de alguma forma adicionalmente vulnerável nessa área. Em nosso fórum, praticamente todo mundo usa um apelido de qualquer forma.

  1. Capacidade do administrador de ler mensagens privadas (PMs). Isso é essencial porque muitos spammers se cadastram e apenas enviam PMs, sem postar. Não saberíamos disso a menos que alguém se queixasse, mas muitos novos cadastros são suspeitos (embora não claramente), então os observamos por um tempo… Por exemplo, temos uma configuração de País no perfil do usuário que deve ser especificada durante o cadastro, e alguém que coloca Alemanha lá, mas está com um IP tailandês, provavelmente é suspeito, mas poderia ser um alemão na Tailândia!

  2. Uma configuração de País para a localização do usuário, obrigatória no cadastro (percebo que eles podem colocar o que quiserem lá).

Percebo que, se forem feitas modificações no código, aplicar atualizações pode ser difícil ou até impossível…

Cadastros suspeitos são um problema real. Estimo que, atualmente, 10-20% dos cadastros sejam suspeitos, então, se nada for feito, você terá muitos problemas no futuro. O comportamento usual é se cadastrar, esperar uma semana e depois inundar o fórum com spam.

Infelizmente, não sei nada sobre Ruby. Fiz um pouquinho de PHP. Minha experiência em TI é mais geral: servidores POP e SMTP, máquinas virtuais (VMs), VPNs, FTP, SPF, DKIM, configurações de roteador. HTML simples, mas sem CSS… Minha antiga experiência em TI é em hardware e software de sistemas embarcados (assembler e C). O cara que escreveu o software original oferece ajuda para migrar o banco de dados. Tenho alguns contatos que podem fazer outras partes, mas não tenho expertise direta em Ruby no momento… Tenho alguns sites rodando em um servidor Linode que funcionou muito bem, então essa seria a primeira escolha para hospedagem.

Obrigado antecipadamente por ler até aqui e, talvez, por dar algumas dicas sobre quanto disso já está disponível e quanto trabalho seria necessário para fazer o restante, ou algo similar :slight_smile:

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Hi Peter!

there are people much more knowledgable than me, but I can try to answer at least some of them. :slight_smile:

  1. This seems like a trivial CSS fix, I am sure someone will help you here.
  2. I believe there is a site setting for this so it should be trivial.
  3. I guess you’ll need a separate post for this with more specific info and examples. You can try to search for plugins here, there are some that might do the job. but hard to say for sure.
    …

Ad 6. Generally, Discourse relies on users flagging nasty post to help with moderation. You can set it up in a way that only one flag from a trusted user will hide the post. For your specific ask you might need a plugin.

Ad 7. This is not possible at this point I believe. Search around on meta, there are discussions about this.
Ad 8. Yep, you can easily export user data and then filter out based on “last seen” column

Ad. 10: Yep, out of the box. Admins can access everything.
Ad. 11: Yep, doable in site customization, the keyword is custom user fields, and you can enforce them at sign up.

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Hey Peter :smiley:.

Already some good answers from Daniel, let me see if I can assist with the rest and/or provide more details.

  1. Definitely trival CSS. Just need to know where you are seeing this number (it may appear in more than one location) and we can help you hide it.
  2. Yep, this is a site setting. post edit time limit. Default is 60 days, 2 hours seems really short - I’d expect it to lead to lots of “oh by the way” or “edit” replies to one’s own post.
  3. Definitely need more details, but this sounds like plugin territory.
  4. You can customize the post timestamp to display year (instead of relative time since post), could also likely add the year separately via a theme-component or plugin.
  5. Check out GitHub - discourse/discourse-fingerprint: A plugin that computes user fingerprints to help administrators combat internet trolls. - not sure the status of the plugin though, @dan can likely share more.
  6. You can see all posts sorted by recency via RSS, but there is obviously no delete or suspend buttons there. We’ve found that context is key, and showing posts outside their topic can lead to mistakes. A seemingly innocuous post by itself may in fact be quite bad in context. A seemingly trolling post by itself may be a nice friendly joke in context.
    That said, you can build this via the API if you need to.
  7. You can merge posts from one topic to another, but it does not support reordering the topic - all merged posts are added to the end of the topic. Merging won’t completely break links - they won’t point directly to the post’s new location, but there’s a “x posts moved to …” post added to the topic where the posts were moved from, which can be clicked to jump to the new topic.
  8. Check out Discourse Data Explorer as well.
  9. Users have full control over emails they receive. By default (assuming no modified site settings), they’re emailed when mentioned, PM’d, directly replied to, or quoted. They’re also emailed when someone replies to a topic they started, and one email every 7 days when they haven’t logged into the site, up to a maximum of 52 “weekly digest” emails. Users can modify these preferences at any time, and all emails have an unsubscribe link. If you’re planning to email users from an external tool (say mailgun), you can add a custom user field (checkbox type) which users can use to indicate if they wish to receive emails.
  10. Yep.
  11. Yep.

Talking about dodgy signups - we don’t see too many dodgy signups as being a JavaScript application prevents most old-fashioned scrapers from being able to see the signup fields, let alone verify email.

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4

Thank you Daniel.

I have been doing some testing with a sample site (running on a laptop :slight_smile: )

Regarding point 7) I see that post moving is supported but I see the original link does break. So the “share” link is not a unique link to the post. It just takes you into where the post was in the thread before the move.

We had this issue on the existing forum too (where I do a lot of thread merging, to keep the site informative). It was initially addressed by entirely removing the link to the post after the move… This proved to be a hassle in the long run; the only way you could get a link to such a post was by doing a search for some fairly unique string within it and then you could extract a link to it from the search results. Eventually it was solved using the cunning method of using the database post ID (a large number on a forum with 200k posts) as the link, and that works great while looking slightly odd. However if a forum used the database ID # from the start, it would work great.

Many thanks too Joshua. A real pity about the merging issue; that is a big thing on the original site.

Re point 6) I currently see the Section / Thread Name / post text, so the whole context is there. I know what you mean; you can’t tell what the post is a reply to because that post could be 50 posts down. But usually an offensive post is obviously offensive in a standalone manner. Especially if you see the poster’s name… I find that within the past 30 days about 200 people have posted and the rude ones run around the 2% mark. It is a bizzare observation that you could discharge the mod job by marking the other 98% invisible and just getting an RSS feed with the 2% :slight_smile: :slight_smile:

BTW I find that all the dodgy signups are clearly humans. They even fill in their profile intelligently in some cases, then come back a week later and drop the spam in :slight_smile: There is an army of them in India, Africa and similar places and they know how to do it. The majority are selling fake passports but we had one recently who was much more clever. He took a post from earlier in the thread and pasted it in (so producing a sensible looking post, which was actually a question). He then changed the question mark into a live link, which most people would not spot. But Chrome will prefetch all the links on a page… a nice attack vector! At that point we changed it so every signup is manually approved. Not a major workload on a forum of this size.

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Discourse post links use the following form by default:

{scheme}://{hostname}/t/{topic-slug}/{topic-id}/{post-number-within-topic}

The topic-id is the most important, using an invalid topic-slug, or even skipping it will still work.

For example, for your post above, any of these would work:

https://meta.discourse.org/t/questions-about-moving-an-existing-forum-to-discourse/104948/4
https://meta.discourse.org/t/fake-slug-here/104948/4
https://meta.discourse.org/t/104948/4

You can link directly to a post, by using the following format (you will need to manually create such links, or use a plugin to help create them for you in the Share UI):

{scheme}://{hostname}/p/{post-id}

Again, for your post above:

https://meta.discourse.org/p/514248

You can obtain the post-id by looking at the json data for a given post: https://meta.discourse.org/t/questions-about-moving-an-existing-forum-to-discourse/104948/4.json

I disagree with you that the category, topic title, and post text are enough context in all cases. Some examples:

  • Topic started talking about “Favorite Pizza toppings”. Over time, the discussion has shifted to favorite restaurants somehow. If solely considering category, title, and post, a reply about a hamburger joint would seem spammy, or at least off topic. But by reviewing a few preceding replies you can see that the topic has simply digressed, not a specific user.
  • Topic started talking about “how to fix a flat tire”. Two users are going back and forth discussing how to do so. User B replies with the solution. User A realized he missed something obvious, and makes a self-deprecating remark. Without seeing the preceding replies, one may be quick to delete the post as inappropriate, even when it would be fine (and possibly even humorous if done nicely) within the topic.

Interesting to hear about the human spammers. Good news in the specific example you shared about profiles: we compile a list of all user who sign up, modify their profile, and don’t post. You can view the list of “suspect users” from your admin dashboard - and quickly delete them, optionally blocking the email and IP from further sign ups if you want.

Saw your edit: manual approval of new accounts is a simple setting change.

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Joshua - indeed, I have been testing the post links. Only the x/y number is required. It is the same on ours. The issue is that moving the post to a different thread breaks that link.

The drawback with blocking people who create a profile but never post is that lots of genuine people do that (on our forum at least) because having a login gives you various privileges e.g. seeing new posts. I am aware one can achieve that with just cookies but I am told that presenting user-specific context without a login is regarded as bad practice these days (well, Amazon does it, to a certain level, so it must be good). We have ~3.5k signed up of which 1.5k have posted.

That fingerprint feature would be hugely controversial if it was discovered, which it will be very quickly if implemented with client-side keystroke timing i.e. javascript. And if you do the timing server-side (I apologise for lack of clarity / wrong terminology) then you break various browser features like spell checking, because each keystroke goes straight to the server separately.

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Regarding the spam, you might find some interesting ideas in a relatively recent discussion here:

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Yes; that tactic works because most forums don’t check posts except when originally posted. Edits are not checked :slight_smile:

Another tactic is to put something in your profile or your avatar. Those don’t get checked either, but they get picked up by google.

It’s all about getting SEO.

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Lots of answers to your questions here. I think that the human spam is also mitigated by Akismet.

I have written several custom importers. You can see my notes about them here. It’s how I make my living, so it is largely about paying me to do the job, but also gives you some idea of what the issues are should you write the importer yourself.

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We have decided to leave the migration for the time being. The requirement for post moving is quite important.

If this feature is sorted out one day, we would be happy to re-visit the project.

So I thank you all for your answers :slight_smile:

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You definitely want to run the Akismet plugin, however, as there are a large number of 100% human spammers running around out there today. Big increase in human spam numbers over the last 10 years.

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Slightly off topic; should Discourse admins have access to member PMs (P emphasized for obvious reasons)?

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The answer to whether or not Admins should have access to Personal Messages was answered in the OP (# 10) - spammers

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Admins on every forum need full access, for many reasons. Legal (e.g. member harassment by another member), spam management (e.g. many spammers join up and just send out lots of PMs without ever posting), subversion (disgruntled posters sometimes embark on a background mailing campaign to trash the site, spread allegations about the admins, etc), covert advertising (a real person joins up and sends out loads of PMs to promote his forum related business)… Any forum gets some mixture of this stuff… unfortunately, in addition to spammers, there are several % of people who cause trouble. In reality I am sure most forum admins never look at this stuff routinely (I certainly don’t) because they have better things to do, but you want there to be triggers e.g. more than 10 PMs sent within a day, within an hour, whatever.

Ultimately absolutely everything you do on some website is visible to whoever has admin access to the server.

The only Q is what access moderators have, and on most small sites they are the same person(s). This then leads to the topic of renegade mods (of which I have seen many examples, having been on forums since the internet got going, Compu$erve onwards :slight_smile: ) and this is a real problem. If you have a large site and have to appoint a load of mods, this policy needs to be done carefully because a renegade mod can do tremendous damage.

I have another Q on Discourse: is there a feature or a plug-in which can implement a question/answer session at signup time? For example if running a space flight related forum, you may want to put in some multiple choice question about the order of the planets’ distances from the sun, to keep the less intelligent spammers from signing up.

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This plugin is ready for production and it did in fact run on a well-known Discourse for some time, but it was not a “toxic” community that would return lots of results. From what I can remember, there was a problem with Apple devices, as there is not much diversity when it comes to those and Safari does not leak very much info either. So, please take the results with a grain of salt.

If you decide to use it, please let me know. I would be very interested in seeing how it works in a real-world situation.

That is something I definitely do not recommend. It would decrease the overall security strength of the authentication system.

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Presumably because you would need to have an indexed database of the hashes, which is yet another thing that can be hacked?

How come Safari doesn’t leak enough info? I know nothing about this topic but AIUI the only way to do keyboard fingerprinting is to time the keystrokes somehow, with millisecond resolution. But didn’t browsers do something very recently on the timing front, to block the Kaiser / Meltdown exploit which of necessity relies on accurate timing?

As regards other means of user fingerprinting, there is a ton of methods. There was one website (which now escapes me) which you went to and it produced a breakdown of all it can see about you, e.g. browser type, screen pixel size, java version, about 20 other things. It then calculated how unique the ID is (based on e.g. how many Chrome v41.5.6 users were running a specifies combination of plugins etc etc). And it very quickly got to c. 99.99%. So even if someone clears their cookies on every visit, they are still about 99.99% identifiable… well for a while until their browser gets an update etc. But the server then has to keep all that stuff in the logfiles and index it all up; I am sure most forums don’t bother.

And all someone needs to do to defeat all that is to use a different client device on a mobile IP. I have just had someone create their 4th character this way (he didn’t last long because he started posting his usual trolls). Or if they want to do it all from their home PC, they just need to run a throwaway browser instance in a VM and going out via a VPN terminating in the Peoples’ Republic of Cameroon (yes this is a real example too :slight_smile: ). I’ve seen one chap (who created about 10 identities) use the TOR browser, but his alter egos were a dead giveaway because who would be browsing a special interest (technology related) using such a heavy duty method intended for illegal activities, and whose IP really does map to various African countries?

We had one guy who ran two characters, one polite and one who posted rude stuff, including one post which IMHO would have resulted in a police visit (to us), but in hindsight he would have been detectable simply on cookies. I think cookies are a powerful enough method, and throw in the IP for good measure.

Regarding the user’s post count, it was something I recall seeing when testing the sample installation. If it is not shown, I apologise!

Would a CSS change really suppress it? I ask that because I recall one forum I used to visit years ago (another technology one) which had a “print thread” feature (actually printing threads is where most forums, along with most other websites, fail miserably, but I suppose not many people print nowadays… although one may want to print to a PDF) and when you used that feature, every user’s email address would appear for about 100ms :slight_smile: Someone malicious could have written a spider which grabbed the stuff, for whatever dodgy purpose.

Had Discourse had proper functionality for moving posts from one thread to another, with links to posts retained (which AFAICS requires the link to be the unique post ID # from the database, or some long hash of something) we would have probably bitten the bullet and gone ahead with the move.

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There are only about ten kinds of iPhone, and they are all identical. Thus, no useful device fingerprinting.

As for timing, the browsers clamp you to about 2ms. That’s still plenty of accuracy for user behavior fingerprinting; you need microsecond-accurate timing to do Spectre.

Let’s not be fallacious here. There are two types of sockpuppets you know about; the ones that do the tech solid, but flub the character, and the ones who do the character solid, but flub the tech. You don’t know about the ones that do both correctly. They’re not “trolls”, per se, since the whole point of trolling is to post flame bait, so you will eventually identify the tree by its fruit. But astroturfing, things like fake product reviews and subtler SEO spam, those are the worse part.

No, obviously CSS won’t prevent the post count from showing up in the API and the DOM. But there’s really no point in trying to hide the post count; unlike the email address, which you actually might have a prayer of keeping secret, the post count can by definition be mined by Mallory just scraping your entire forum and counting the posts herself.

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Reminder that this is not possible on Discourse, as new users cannot PM until they have reached trust level 1.

We have global rate limits on topic creation and PMs, there is also a limit on how long PMs can get. But you are right, there should be good visibility into anomalous PM patterns by TL1 users.

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You don’t know about the ones that do both correctly.

That’s true, but do you care? Anyone who can pull off both is quite clever and by definition making a good contribution to the forum :slight_smile:

Most forums would be happy to have Vlad the Impaler posting, provided he was polite and on-topic, etc :slight_smile:

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Side note, highlight text, click quote.

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