This is a common report in our Community. The problem is in the quick access panel private message notifications hard to recognize without opening the messages. It mostly an issue if the title is same for example when users send pm from a topic. This way first time the notification can easily recognize because the sender name is there but when the recipient reply this message the notification will show the last poster name which make all pm notifications looks same. Same name, same title. Is that possible to show the participants name in this notification? Only show a few participants name if there are more just to make the notification easier to recognize.
Finally to handle this I’ve created a quick message panel modal which can trigger with a header icon.
I’ve rebuild the notifications on user menu header icon with removing the PM green notification and switched it with count notification because the PM notification is blocking the others blue (count) and now we show the unread message notifications on the message header icon same like chat blue bubble. So the other user menu notifications can count correctly.
The message panel is opening in a modal. This contains the inboxes, navigation and messages. Message title, participants, excerpt, thumbnail and the bottom part is the latest post date, replies, reactions and views count.
The modal footer contains two buttons: new private message and all (to go to the messages page).
