We currently use a custom Welcome PM to get new users closer to their first post. It includes the introduction to our Intro Yourself sub-forum. The CTA/link to the sub-forum is prominently showcased in the Welcome PM. and it’s working very well. New users get that welcome PM upon registration, a high % read it, and many then go to the Intro Yourself sub forum to post.
Beyond that welcome PM, we haven’t systemized connecting with new users after that first touch point. We’d love to have an automatic PM sent at various intervals after registration, maybe after the 1st week, 1st month, and then so on.
We want to go beyond the welcome message, and start offering information/updates about popular topics and discussions that change weekly/monthly, but don’t want to add that to the welcome PM, as it could provide too many options to someone new.
Are any of you doing something like this manually now, maybe through a group PM, or maybe using a plugin to get it done? What other ways are you reconnecting with your new users (or any user group for that matter) beyond the Welcome PM?
We’ve doubled our average monthly new users since the start of the year, often getting several thousand new members each month. We already have a daily newsletter that discusses more than just the forums content (we write and host daily articles outside of Discourse), but we want something specific and built into the Forums.
Thanks for your thoughts!