We’re using DigitalOcean for our discourse community and mailgun as mail server on community.biafland.com. Everything is configured correctly and after testing the email on mail-tester.com we got 10/10 result. But the problem is all the registration and test emails are going to spam folder. After tr…

@codinghorror Any recommendation to get rid of unflagging the domain and how to check it? Also, one of the user was able to receive registration confirmation email through gmail ID. May be somehow I’m getting all emails to spam due to my IP issue? Can you try registering from your end using a gmail …

I did already. Here’s what Mailgun support replied finally. Unfortunately, Mailgun cannot troubleshoot email delivery once Mailgun has successfully delivered the messages to the recipient email server. Whenever a “delivered” event occurs in the logs, this means that the recipient server has accepte…

You will need to follow up with Google, unfortunately… good luck with that. It might be easier to change your domain name, to be honest.

Its a bad news :frowning: Are you sure there’s no issues with DigitalOcean and MailGun?

Can you find the mail headers at gmail and try to find out what is the reason for the mail being marked as spam?

I just did a test here: https://app.glockapps.com and found mailgun is the reason for why email is going to spam. It shows sendgrid emails sent directly to inbox to 4 major emails like gmail, outlook, yahoo, office 365, hotmail and amazon workmail. Do you guys suggest to test with sendgrid?

Excellent research. Switching mail services is probably easier than switching your domain name, but we have used Mailgun in the past without deliverability issues, so this is not a systemic problem that I’m aware of.

Thank you! I understand Mailgun is reputed and I’ve been trying to stick with them. What could be the reason of this issue? Is that can be solved with a dedicated IP on Mailgun?

I don’t personally think the situation is as extreme as getting to buy a dedicated IP. maybe try asking them to just assign you to a different IP (I really doubt that’d help as sending IP’s reputation is fine. )

Mailgun経由で登録メールとテストメールが常にスパムフォルダへ送られる問題

サポートインストール

aronno755 (Aronno Bhowmick) 2019 年 1 月 21 日午前 11:12 13

original_msg.txt (60.6 KB)

Here’s the original message so you can have a look. I’m not sure what to check on header to find out an issue.

トピック		返信	表示
Email spam folder problems with Outlook / Hotmail Self-hosting	14	2480	2018 年 8 月 30 日
Sparkpost emails treated as spam Support	11	7290	2024 年 6 月 8 日
Activation emails go to spam Self-hosting	6	1584	2019 年 7 月 3 日
How not to be sent to the spam folder? Self-hosting email	6	2456	2023 年 11 月 6 日
How to debug Mailgun log error (not receiving activation email) Support	7	4838	2024 年 6 月 8 日

Mailgun経由で登録メールとテストメールが常にスパムフォルダへ送られる問題

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