My users are getting the following when they try to signup: “New registrations are not allowed from your IP address (maximum limit reached). Contact a staff member.” I didn’t set a limit that I know of, so not sure why this is happening. We are all at the same three IP address because the forum is…

Either relax the limit in site settings or make sure there is at least one staff member from each IP.

What is that setting called though? I can’t find it.

Go to Settings and search for ‘registration’ - have a look for “max new accounts per registration ip” It’s in the ‘spam’ menu item in Admin > Settings.

If I make it 0 will it be unlimited?

Not sure - make it six nines to be safe (don’t go too high or it might overflow)

We protect against overflows in settings because this has happened many times before.

Ok sorry my IP was blocked. I authorized it and it’s now working.

[image] lisajill: max new accounts per registration i thankq this replay is good for me :grinning:

Hi Jeff, I relaxed the settings and also restarted the instance but still facing this error “errors”:{“ip_address”:[“New registrations are not allowed from your IP address.”]} Anything else I can try? Or do to debug better? Thanks, Evan

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Martin_Delille (Martin Delille) Janvier 12, 2019, 4:10 13

I changed the option to 100 and I still have the issue. Does it take some time to be taken into account?

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