Remove content of replies inside emails?


(Duncan Carver) #1

Hi Guys,

I was wondering if there is a way to remove the content of replies inside emails, so rather than the whole reply to a post appear in an email, it would simply be the topic and a link back to the post - X user has posted a reply to the topic X - click here to check it out . That way users would be more inclined to click back onto the forum and continue discussion (instead of getting a complete answer in the email). Can’t seem to find any such setting to edit these emails in the admin area (I’m also keen to append a signature to these emails too if that’s possible).

Thanks,

Duncan


(Jeff Atwood) #2

Yes, this is a security feature for sites that do not want to leak any topic information into email. See your site settings to enable it.


(Duncan Carver) #3

Ok thanks.

In case anyone else was wondering, found the setting under settings > email > private email (last option in the list).

D


(Andrew Goode) #4

Hi Jeff. We’re currently using the ‘private email’ setting on our instance because we don’t want the content of messages going out in notification emails. That’s perfect for the messages, however we would like to show the Topic title in the subject line of email, but I can’t see a way to achieve that. Is this possible somehow, or would you consider adding this as a feature? e.g. separate settings for private_email_message and private_email_topic_title?


(Duncan Carver) #5

Hi Andrew,

Yeah, this feature isn’t that good, in fact I’m not sure I see a purpose for it really.

If you switch to private, you literally get an email where you have no idea what it’s about, no topic title (a topic ID instead, not that that’s going to be any good to a forum member), nothing describing it in the body of the email - the topic title and then a link for example “someone has replied to “topic title” click here to check it out”.

I turned this private feature back off as it’s even worse than sending an email with all content included inside it.

Would be really nice to be able to edit the actual components of the emails that go out to select what information you do want to include but looks like that’s not an option.


(Sam Saffron) #6

I am struggling with this, so you have information your are perfectly happy leaking into your emails?

Why is leaking titles OK and leaking body not?


(Duncan Carver) #7

I guess what I’m looking for is a happy medium “in the middle” setting.

I guess I can see why a fully private email might be useful for certain circumstances.

However, if I’m running a public forum, I want people / members to keep returning as much as possible. If they are getting the full content of other peoples replies to the topic they’re subscribed to, within the emails, they’re less likely to come back to the site to view them and continue the conversation (if you don’t have the reply by email option enabled I mean).

So there’s a less likely chance they might continue the conversation in the forum and/or make new posts whilst they’re there helping to expand the forum posts and other discussions etc.

In such a case, just including the title of the topic and a little message saying new replies have been made in the email body, click here to check them out… would encourage them back. Something editable would be awesome.

The private setting seems to be an extreme version of doing this and doesn’t work well for the above scenario as people getting those emails (general forum users) aren’t even going to be able to figure out why they’re getting them i.e. it mentions a topic ID in the title which really means nothing to them.

I hope that makes sense.


(Sam Saffron) #8

Hmm what about just amending the localizations then? It is fiddly but you can make it work today.

/admin/customize/site_texts/user_notifications.user_quoted.text_body_template is an example of the user_quoted template.

I don’t think we are going to rush to add this to core cause “reply by email” really solves the particular problem best as you pointed out.


(Andrew Goode) #9

Sam, in our case, it’s a closed (not public) community of medical professionals, sometimes discussing sensitive cases etc, so we don’t want any content/details in the body of notification emails, but the topic titles rarely have any sensitive content. I have been asked if I can show the topic titles in the notification emails because members are more interested in responding quickly to some topic more than others, but they currently can’t tell by just the Topic #ID in the subject.

I also thought of disabling the ‘private email’ setting and editing the email templates instead, but there are several of them - I’m not sure if that would cover all cases - and there doesn’t seem to be a ‘digest’ email template(?) so I’m concerned that would still show the post contents.


(Sam Saffron) #10

Digest can not be tweaked here, I guess your only option here would be to disable digests at the moment.