We have on our site the requirement that all new topics in a certain category be approved by a moderator to prevent duplication. Often the moderator looking at the pending Queued Topic in the Review Pane must research before rejecting, approving or merging the topic. Often times while this research is going on, another mod comes along and acts on the pending topic.
We have Reviewable Claiming turned on for out site, but while the feature applies to pending flagged posts/topics, it does not apply to Queued Topics. It would be great if Reviewable Claiming could be made to apply to Queued Topics.
It would also be very helpful if we could apply it to User Approvals as well, which is where we have the most trouble with mods tripping over each other.
I will add that I’d like to see this also apply to Akismet flagged new user profiles and Akismet flagged posts (if it doesn’t already). Pretty much everything that shows up in the Review panel should allow claiming.
I was recently asked about this issue again. When I test it on my own site, what I’m finding is that when a category is configured so that all new topics and posts require approval, and the site has set their reviewable claiming setting to “required,” new posts created in the category need to be claimed before they can be reviewed, but new topics in the category cannot be claimed:
The inconsistency between the way that topics and posts are handled seems like something that should be addressed.
One reason that site’s like to use reviewable claiming is that it prevents edit conflicts when two moderators attempt to edit the same post at the same time.
@simon Bringing this up again at request of a new moderator on our site. Any progress made on bringing consistency to this so that queued topics can also be claimed?
Sorry for the delayed reply. We’ve been discussing this internally. There is a technical reason why topics that require approval cannot be claimed. Unfortunately, allowing topics that require approval to be claimed is not something we are going to implement in the near future.
There is an inconsistency in the Discourse UI between how new topics and new posts are handled when the reviewable claiming setting is set to “required”. Claiming is not available for the topics that require approval, but claiming is enforced for new posts that require approval. I’m not sure what the best approach for dealing with this would be.
We have this assigned out internally, we will be updating this topic over the next few weeks/months with ideas. Not sure what we plan to do here, it may be improving error messages, we may be able to apply some improvements to the process.
Just letting you know it is certainly on our radar.
