Our support team works in a high-volume category, and sometimes topics get lost in the shuffle without being assigned to an agent.
I’m hoping to find a way to search for unassigned topics in a category so we can always be sure that no topics are left unassigned. Is there a way to do this? It doesn’t look like anyone has asked this here before, and I couldn’t figure out a search filter to make it happen, either.
Thanks in advance!