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[Stephen]

You can use this plugin:

Discourse-bcc: send individual PMs to users

Summary: a plugin that allows staff users to send individual personal messages to several users at once. GitHub: https://github.com/discourse/discourse-bcc Install: Follow the plugin installation guide. Features When enabled, you’ll see a checkbox when you start composing a PM: [image] If you check that box, instead of one PM that everyone shares access to, Discourse will create 1 PM per user provided. If you add a group, each member of the group will be sent an in…

It will add a checkbox to any message addressing a group sent by a member of staff, and send those messages individually. Every response will then be 1:1.