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[Stephen]

You can use this plugin:

Discourse BCC

Summary Discourse BCC allows staff users to send individual personal messages to several users at once. Repository Link https://github.com/discourse/discourse-bcc Install Guide How to install plugins in Discourse Features When enabled, you’ll see a checkbox after having added two or more recipients to a PM: [image] If you check that box, instead of one PM that everyone shares access to, Discourse will create 1 PM per user provide…

It will add a checkbox to any message addressing a group sent by a member of staff, and send those messages individually. Every response will then be 1:1.