Amazing! This makes a cumbersome method obsolete that I have been using with postman and the API to send what we call “bulk PMs” to a selection of users. I have not installed your plugin yet, but am super keen.
Would it be possible for you to add the ability to cc another user or group as well as the individual recipient of the message? This is something we depend on a great deal to make sure we don’t drop the ball on engagement via PM with specific members.
With our bulk PM method we also were able to personalize the message a bit and add tags which is very useful, but likely out of scope for this plugin.
Figuring out who to cc vs bcc makes it a lot more complicated from a UX and implementation perspective so I don’t think I’ll be adding that any time soon. However, if you have a PR for that functionality I’d certainly consider it!
I get it but am not sure this is a good idea. People will be bcc’ing trust_level_0 and trust_level_1 and trust_level_2 and trust_level_3 and trust_level_4 to reach out to all of their members. Or just create a group containing all of their members and bcc that group.
I hear you. However, after using this a few times I am still wishing there were a way to architect in a group bcc. Our helpdesk team use it to send targeted messages to specific people to offer them an opportunity to engage, e.g. to complete our annual survey or to rsvp for a meet and greet event in their country. The follow-up after that, which may come weeks or months later, is ideally handled by other members of the group, and not by the person who sent the message. We also have turnover on our team so it may be that a person sends the message who later is not the appropriate person to get a response and be expected to follow up.
What if this feature could be enabled on a group basis, and only members in the group could use it? And if the group itself is included, it is not sent a separate message but is included in each message sent?
Good questions! Worth testing. I have included users and groups, and they have always received one copy each as far as I could tell. I have not verified what happens if you included multiple groups that include the same users. My suspicion is that each user will get just one message as you might expect.
Yes, groups are expanded to individuals when it is sent. If the same individual is included more than once (either as part of multiple groups or being manually added as a user) they are only sent one message.
It’s true this tool can be abused to message all members, but it is an optional plugin and restricts this functionality to staff.
That makes it remarkably more complicated though. The currently implementation leverages our existing private message code without having to add additional queries to handle these cases.
Can someone verify this is still working as intended? I sent out a PM using the BCC feature and despite the pop-up dialog saying individual messages were being sent, everyone got the full distribution list at the bottom of the email notification, and there is one message in my “messages list” with every (staged and standard) user listed, just like a mass group message.
It seems the message also went out twice to the all recipients.
I’m afraid I’ve just set up a horrible “reply all” situation as folks begin to reply…
Huh. Hard to remember maybe in retrospect, but are you sure you selected the bcc feature? Sounds like it was sent out like a normal PM. I will test it now but last time we used it two weeks ago, it worked just as advertised.
Edit: yep, I can confirm that it works as intended. Is there anything you recall that you did differently than normal? How many people did you send to? Maybe there’s an issue with volume? Not sure. I’ve never sent to more than a handful at a time.
THAT I am able to replicate. Send a PM to two users and to one email address, and select the bcc feature. Only two PMs to the usernames will be created and the email address will be included in both of those PMs. The email address does not get its own PM.
I did not test any other combos, but this seems enough to me to indicate there’s a bug.
Thank you for confirming. I did quite a few more than two email addresses, and also some users. All of the email addresses did seem to get staged user accounts, though, which is what I expected and a good thing. But yeah they all got lumped into the single message.
Not sure why the message seemed to be sent twice (two identical copies each with the same set of recipients), could you repro that when you tried?
I did get something like this happening - the staged user got included in two other messages, hence two. Can you confirm this too? Did you maybe send to only two users and a bunch of staged users? The staged users then each got two?
Yep. Two other real users (and myself) and then a set of email addresses.
Unfortunately I quickly removed all the recipients (manually) from each message and then deleted each one, as to hopefully prevent the “reply all” mess with an error back to folks, so it’s hard for me to go back and do much investigating.
It sounds like a great plugin to make special announcements to particular groups… But does it throttle sending emails? Because if you send to a large group you may end up hitting SMTP 450 error or worse, loosing some messages and not knowing who received what.