Send Mods and Admins a different welcome PM

Continuing the discussion from Discourse Narrative Bot Beta Feedback:

Hmm. We should at least send these folks — new admins and new mods — a tailor made PM, maybe linking to the moderator guide @jomaxro put together?

My original thought was a whole tutorial specific to those roles but that is quite difficult. Perhaps starting smaller is the way to go here.

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I agree a good first step would be to send a link to the moderator guide. It would certainly be interesting to create a discobot tutorial for staff, but that will be very involved, as it would need to take staff out of the PM, unlike the user tutorial.

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My idea is that we just show an animated GIF of how it works, instead of actually making the staff member do it. Otherwise, we need someone to suspend/silence/impersonate, etc. I think it’s better of showing how it works, instead of making them do it.

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The problem is these pictures and gifs get out of date. So it is better to link to a wiki topic which can more easily be kept up to date in a single place.

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@vinothkannans can you add this to your list, work with @codinghorror and @jomaxro on figuring out mechanics, location of this wiki content and so on.

I assume we are talking about seeding 1 more topic here as “moderator guide” that a community can own and customise to fit their existing rules and conventions.

Also clarifying here, I assume we want this magic PM to be sent once (and only once) to every moderator on the site? The trigger then would be either inviting a new moderator, or upgrading an existing account to moderator.

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My assumption given this

was that we’d simply link to https://meta.discourse.org/t/discourse-moderation-guide/63116. Seeing a topic on the site isn’t ideal as it would get out of date as soon as we change something (like the review queue currently being worked on).

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I guess we just take baby steps here and send the link for starters. If a community wants to customize the body of the email they always can do so.

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That’s what we do to our forum. Adding a mini mod guide. Though, there’s outdated info. A seeded topic will help a lot.

Understood, but we got to start with baby steps here and @gerhard is in the midst of re-doing how we seed some of this content in light of localisation.

So simply emailing a link is a good first step and if you want it to link to your custom guide it is a simple change in admin/customize/site_texts.

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Looks something like this in our forum. A link to the guide is the most reasonable solution… for now.