Ah, that’s good to know, too, but it doesn’t address my main concern here, which is making the record of the user notification more visible to both the users themselves and the mods.
None of these artifacts (the email log, staff action log, or direct DB query) actually show what was sent to the user. It’s very opaque — to both mods and users.
Using a PM for this notification has several significant advantages:
- Visibility on the platform for both users and mods
- Admins can see the “read receipts” in the form of the topic views
- It should replace the generic “account on hold as a precautionary measure” PM that is more appropriate for automated system actions than it is for a staff reprimand.