I wasn’t entirely certain where to turn for this one, so I thought I would ask here to see if anyone else is experiencing any problems.
I am a moderator on a hosted Discourse forum (https://community.gamedev.tv) and SketchFab was enabled so that users could simply paste in the full URL from that website and their 3D models would be embedded within the Discourse posts. It had been working really well for ages, you could zoom in/out, spin the 3D model around without having to leave the forum - fab.
It just recently when I noticed that someone had posted and it wasn’t working, instead adding a kind of thumbnail of the 3D model, some text and a link to the SketchFab site to view it. I knew that it was possible to not get the desired result if there wasn’t a blank line above and below the pasted URL, and also knew that there mustn’t be any other text on the line with the URL, so I went and checked, but this didn’t resolve the issue.
What is more confusing is that previous posts where this was applied are working perfectly well, but if I take a URL from SketchFab and try it in a new post I seem to get mixed results.
I am not an Administrator on the forum in question so have limited access to settings, although have posted hoping someone may be able to check, I believe it isn’t much more than a whitelist entry for the domain and maybe a plugin though?
I am also not a 3D modeller and do not use the SketchFab site personally, so equally I do not know if there is anything “special” you are supposed to do to enable your model to work in an embedded fashion. What I can confirm though is that if I take the URL from a post where the behaviour was as expected previously (and still is) and then post that into a new post, the behaviour changes - which seems a bit odd.
If anyone has any experience of this or can suggest anything that may be causing it, or, if you want to be awarded my virtual Gold Star actually solve it - that would be fairly awesome.
Thanks for reading