Continuing the discussion from Start a new conversation with a customer not yet in Discourse:
We use a private instance of Discourse for project management and IT development collaboration and coordination.
We would like to create a few categories with Mailing List Mode ON for the client to communicate with us via Email. For example:
- Category:
Mailing Lists; Subcategory:Leads; incoming email:leads@example.com - Category:
Mailing Lists; Subcategory:Design; incoming email:design@example.com
Certain groups will be created in Discourse with individual access to such categories, e.g. Leads group, Design group, etc.
We would like to have two scenarios working:
Scenario 1. The client emails to leads@example.com, and a new topic is created in the Leads category as a result. The members of the Leads group can now see the topic, reply, and the replies will be sent back to the client, who will receive regular emails from leads@example.com - they will keep interacting with the Leads group through that email address, via the means of emails (not joining Discourse).
Scenario 2. We would like to create a new topic in the Leads category and have the client receive an email from leads@example.com
While it seems like Scenario 1 is exactly the way Discourse Mailing List Mode works, I’m not sure if Scenario 2 is possible, and if not, if there is a workaround.
Please advise.
P.S. We don’t want to use PMs because:
- We will have more than one groups in Discourse access to the mailing list categories
- We would like to link to the topics in the mailing list categories from the topics in other categories.