I’ve heard from multiple customers who were puzzled by how the system user was quietly taking action on certain posts and users. What’s usually happening here is that our friendly anti-spam measures are simply taking out the
But to anyone unbeknownst to this, automated deletions look scary because there’s really nothing to indicate that this is intended behaviour. We can do a better job of clueing the user in to what’s happening by briefly explaining why @system took action by putting a reason into the Context column.
We’d go from this:
(Ignore the example reasons; I’m not 100% clear on what ultimately sets off a Delete action)
If keeping a record of the various anti-spam reasons sounds too cumbersome, even just putting “Reason: Spam” would be a big step forward.