Greetings to all forum participants and the Discourse team! An unspecified error has occurred on my site. A user or site employee (except the administrator) cannot see his personal message. The title of a private message appears in the general list of messages, but clicking on the link does not ope…

I think it’s likely the Custom Trust Level plugin. I think someone else had a similar issue with that a little while back: [изображение] Our PMs stopped working Support It seems I can’t see the 'enable_private_messages" option anymore on our admin panel. Only admin accoun…

There may be more detail if you check your /logs page. Could you check in there and paste the info here in a code block?

Did you disable the plugins via the settings or remove them from the yml and rebuild? If you didn’t remove and rebuild, you should do that.

[изображение] JammyDodger: /logs Sorry for the long response :pray: That’s all there was: Deprecation notice: Array types for custom fields are deprecated, use type :json instead (removal in Discourse 3.3.0) At /var/www/discourse/lib/plugin/instance.rb:561:in `block in register_topic_cust 2…

[изображение] Jay Pfaffman: Did you disable the plugins via the settings Yes, I disabled plugins through the admin settings.

Ideally, you would need to click on the specific error relevant to the issue and copy the message to paste here. A likely one could be: NoMethodError (undefined method `enable_personal_messages?' for SiteSetting:Class) app/serializers/topic_view_details_serializer.rb:127:in `include_can_invite_to?'…

[изображение] Aizada M: Yes, I disabled plugins through the admin settings. That is not sufficient to completely disable many plugins. You need to comment them out in your app.yml and rebuild. [изображение] Aizada M: Deprecation notice: Array types for custom fields are deprecated, use t…

[изображение] JammyDodger: What plugins do you have on your site? Here are the plugins that have been installed on the website: [image] [image] [image] [image] [image] [image] Similarly, @pfaffman , I am not a programmer myself, and I may incorrectly interpret some of your words. There…

36 plugins is a lot. Be aware that even if they’re disabled they can still have an impact on your site. When your developer is implementing this fix I would also recommend having them comment out any plugin which isn’t active and in use.

FWIW, I think our Business plan comes bundled with around 31 (all official though, so probably less of a worry).

[изображение] JammyDodger: I think it’s likely the Custom Trust Level plugin. Hello! Yes, you were right :100: The problem was caused by the Custom Trust Level plugin. Our programmer did as you and @pfaffman advised, very grateful to both of you for the excellent support :pray: [изображе…

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JammyDodger 28.Ноябрь.2023 14:23:43 9

Скорее всего, это плагин Custom Trust Level. Недавно у кого-то возникла похожая проблема с ним:

Вам (или вашему разработчику) нужно удалить этот плагин из файла app.yml и пересобрать систему без него. Надеюсь, это всё исправит.

Тема		Ответов	Просм.
Our PMs stopped working Support	5	554	12.08.2023
Allow sending Private Messages to Staff Feature	16	3065	27.07.2020
Deprecation notice - SiteSetting.enable_personal_messages Support deprecation	3	642	20.03.2023
Private Topics Plugin Plugin	108	5820	22.04.2026
Privacy plugin that makes it more difficult for admins to read PMs Feature personal-messages	56	7060	24.07.2018

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