Trust level promotion from T1 to T2 not working?

Support
1

Understanding Discourse Trust Levels says you can get to TL 2 by…

  • Visiting at least 15 days, not sequentially
  • Casting at least 1 like
  • Receiving at least 1 like
  • Replying to at least 3 different topics
  • Entering at least 20 topics
  • Reading at least 100 posts
  • Spend a total of 60 minutes reading posts

I have a user with the following stats:

  • 56 days visited
  • 8h read time
  • 6h recent read time
  • 124 topics viewed
  • 605 posts read
  • 1 :heart: given
  • 2 :heart: received
  • 7 topics created
  • 14 posts created
  • 1 :white_check_mark: solution

I’m running 3.3.0.beta1-dev and I’ve confirmed:

  • Their user trust level is not locked
  • There are no overridden values in the site Trust Level settings
  • There is nothing obviously broken in /logs or /sidekiq

I expect this user to be at least TL 2 but their user page shows TL 1. What am missing? Is there anyway I can check which requirement they haven’t met?

3 Likes
3

Hello @yanokwa :wave:

This does sound odd :thinking:
Has this only ever happened to one user that you are aware of? Were (any of) your forum’s users migrated from another platform by chance?

2 Likes
4

Just to check, are those 14 posts in three different topics?

2 Likes
5

Yes, the 14 posts are in at least 8 different topics.

No.

No, here are two more.

Screenshot 2024-02-10 at 17.30.24
Screenshot 2024-02-10 at 17.30.241954×220 13.7 KB

Screenshot 2024-02-10 at 17.34.07
Screenshot 2024-02-10 at 17.34.071986×212 12.3 KB

For T3 users, I can go to https://example.com/admin/users/1234/-/tl3_requirements to see the qualifications for T3. Is it possible to do that with T1 or T2? Glad to drop into a command line if that helps.

2 Likes
6

More precisely: are those 14 posts in three different topics not created by the user themselves? I stumbled across this topic searching for reasons why a user on our site didn’t get promoted, and this seems to be a possible cause.

The user in question is going to reply to a few more topics — not created by themselves — and we’ll see if they get promoted upon doing so.

2 Likes
7

This might just be a glitch. How about you promote them manually?

8

Sure, I could, but that’s a whole lot less interesting than understanding the root cause! :slight_smile:

9

Looking at

And

I think you are correct

3 Likes
10

It does make sense — is it really a reply to a topic if that topic was started by you? And it is representative of the kind of broader engagement that we’d strive for folks to have to become a “member.”

It should perhaps just be described a bit more clearly. :slight_smile:

1 Like