Unable to add additional email or change email on account

I have a user trying to change their email address on the account, and they never see a verification email. I have no issues with general emails being sent and have regular inflow of users signing up, so email is clearly working, but not for this one case.

If I try to add a new email, I get this screen:

And I can see the pending one on my profile:

However, no email is recorded in the email logs, and no information is logged in the Discourse logs. I checked the email provider as well and no emails appear to hit that either. If I repeat adding the same email, I get multiple entries but never any emails sent.

If I do the same on this forum (the meta-one) it works as expected and I see get the email.

So apparently some setting is incorrect in my instance. Any clues as to why this would happen?

Is must approve users enabled on your site? It reminds me of Should a deactivated user receive an email? - #7 by Moin

But I tried and it doesn’t seem to be a problem when I try to change my email address

1 Like