I’m campaigning hard in my community to build trust in the email delivery system, and today came across an odd situation where it appears that a new post did not trigger emails to all users watching the category. I’d be grateful for any and all advice on troubleshooting this issue.
57 people have access to the category and I can confirm are watching it. According to mandrill, only 54 emails were sent out. I am still comparing lists of email addresses but have already found one where I know for sure a user was watching the category and according to mandrill did not get the notification by email.
This is an urgent, important issue for me because we are still ramping up and it’s necessary that everyone on our team have full confidence in the platform that we use to connect. I need to be able to provide good, evidence-based answers when I start hearing rumblings about discourse not reaching everyone.