URLs being dropped from Thunderbird-generated replies

One of our team members who uses Thunderbird as their email client is finding that URLs they send to a Discourse topic in a reply mail results in the URLs being stripped from the message (i.e., the message is added to the topic, but any URLs in the message body have been removed when viewed on the Discourse site or in email notifications generated about the new message).

[edit: whitespace, like newlines, is being stripped as well, which I didn’t fully realize when making this original post or capturing the resulting output, which is updated below]

Some key lines from the Thunderbird-generated mail header are as follows (please let me know if there are others I should share):

User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Thunderbird/68.12.0
Content-Type: text/plain; charset=utf-8; format=flowed

An example of such a message is:

https://github.com/chapel-lang/chapel/pull/16369 will make it only run under valgrind or with the address sanitizer.

Thanks,

Lydia

which shows up on Discourse as:

will make it only run under valgrind or with the address sanitizer. Thanks, Lydia

where the URL has disappeared, as have the newlines.

This behavior seems to be consistent whether the URL is the first non-whitespace content in the message body, or somewhere in the middle of the message.

Sending the identical message in other ways, particularly other plaintext ways, causes the URLs to be preserved:

  • from alpine (Content-Type: TEXT/PLAIN; format=flowed; charset=US-ASCII)
  • from gmail using “plain text” mode (Content-Type: text/plain; charset="UTF-8")
  • from OWA (Content-Type: text/html; charset="iso-8859-1")

Things we’ve tried to do to debug:

  • paste the Thunderbird-generated message with full header into the admin/email/advanced test tool, which seems to correctly identify the body of the message and preserve the URL
  • increasing the user’s trust level
  • have the user send the same message from the same Thunderbird session to other external mail recipients to make sure the URL was preserved

We’re looking for help determining what’s going wrong or what more we could do to debug the issue on our side. For example, is there any way for us (or for you) to view the raw received mail and/or to debug how it was processed beyond the “advanced test” tool?

Thanks very much for any help with this,
-Brad

I happen to have Mozilla Thunderbird and I use it very frequently, so let me try reproducing the problem.

Actually, have you told your team member to update to the latest version of Mozilla Thunderbird? The latest stable (ESR) version is 78. That could possibly help.

1 Like

Thanks, Justin. I’ll see whether they’re able to update, though we’d definitely also be curious whether you can reproduce (with whatever version of Thunderbird) as well since that should hopefully be simple. I see the URL in the post you made here, but it looks like you made it via the web interface rather than via reply-by-mail?

Also, we’ve gathered more data since my original post:

  • When posting a new topic to a category’s email alias, the user’s URL’s are preserved
  • When surfing to the sent-mail folder and replying to one of their previous replies to a topic, the URL’s are preserved
  • When replying to a Discourse-generated email notification of a post to the topic, the URLs are stripped (also, the whitespace is stripped, which I hadn’t realized or captured correctly in my OP; I’ll edit it to clarify that).

So many cases work, but replies to notifications don’t seem to.

I’d be happy to point Discourse developers to the messages in question if that would help debug this.

Can you post the relevant sections of the raw email that Discourse received? Click on the :email: icon as an admin to pull that up.

Make sure to include both the HTML and plain parts.

1 Like

Thanks @riking, I hadn’t yet found that the envelope icon was a way to see the raw mail—great feature! (and I’m embarrassed not to have noticed it before)

Now that you’ve pointed that out to me, I’m finding that if I post the raw text into the “Advanced Test” tool, I see the result get similarly stripped, which is encouraging. It also looks like I was incorrect in thinking that the Thunderbird mail was raw text only (I came to that conclusion by having her send me the same mails directly and examining them, but must’ve drawn the wrong conclusions from that process?).

Now that I know about the envelope icon, I’ll try to compare the posts and replies that preserved URLs vs. those that didn’t to see if I can discern what the difference is between the cases.

Meanwhile, here’s the raw email in case you’re able to figure out what’s going wrong faster (let me know if this is not what you meant by “HTML and plain parts”):

Received: from mx0a-002e3701.pphosted.com (mx0a-002e3701.pphosted.com [148.163.147.86])
	by mail-receiver-stardestroyer02.localdomain (Postfix) with ESMTPS id 327765A0034
	for <[redacted]@discoursemail.com>; Thu, 10 Sep 2020 21:45:28 +0000 (UTC)
Received: from pps.filterd (m0150242.ppops.net [127.0.0.1])
	by mx0a-002e3701.pphosted.com (8.16.0.42/8.16.0.42) with SMTP id 08ALh9Yf003180
	for <[redacted]@discoursemail.com>; Thu, 10 Sep 2020 21:45:27 GMT
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hpe.com; h=subject : to :
 references : from : message-id : date : in-reply-to : content-type :
 mime-version; s=pps0720; bh=ChSY+1mRGWJd6n5TQD+D5xvMFvfxD5QrEr3giOJiDfk=;
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	for <[redacted]@discoursemail.com>; Thu, 10 Sep 2020 21:45:26 +0000 (UTC)
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https://github.com/chapel-lang/chapel/pull/16369 will make it only run 
under valgrind or with the address sanitizer.

Thanks,
Lydia

On 9/10/20 10:28 AM, Michael Ferguson via Chapel Programming Language wrote:
> [mppf] 	mppf 
> <https://chapel.discourse.group/u/mppf> 
>
> September 10
>
> Hi Lydia-
>
> On my system, this test core dumps both before and after that PR.
> I think that this was a sporadic pass and that
> this test needs to run under valgrind in order to avoid that.
>
> -michael
>
> Hi Michael,
>
> |Would it make sense for your change to inout to have fixed this 
> future? I'm not sure there's a better candidate PR Thanks, Lydia|
> ------------------------------------------------------------------------
>
> Visit Topic 
> <https://chapel.discourse.group/t/cron-fast/485/3> 
> or reply to this email to respond.
>
> ------------------------------------------------------------------------
>
>
>         In Reply To
>
> [chapelu] 	chapelu 
> <https://chapel.discourse.group/u/chapelu> 
>
> September 10
>
> === Summary =================================================== 
> Hostname: chapvm12 Revision: 
> https://github.com/chapel-lang/chapel/commit/a07bdf4084 Logfile: 
> /data/sea/chapel/Nightly/day3-Wed-fast.log Started: Wed Sep 9 02:00:21 
> 2020 Ended: Wed Sep 9 23:52:03 2020 Tests run: View this …
> ------------------------------------------------------------------------
>
> Visit Topic 
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    <a class="moz-txt-link-freetext" href="https://github.com/chapel-lang/chapel/pull/16369">https://github.com/chapel-lang/chapel/pull/16369</a> will make it only
    run under valgrind or with the address sanitizer.<br>
    <br>
    Thanks,<br>
    Lydia<br>
    <br>
    <div class="moz-cite-prefix">On 9/10/20 10:28 AM, Michael Ferguson
      via Chapel Programming Language wrote:<br>
    </div>
    <blockquote type="cite" cite="mid:[redacted]@hpe.com">
      
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                <td> <a href="https://chapel.discourse.group/u/mppf" target="_blank" style="color:#006699;;
                    font-size:13px;font-family:'lucida
grande',tahoma,verdana,arial,sans-serif;text-decoration:none;font-weight:bold;
                    text-decoration: none; font-weight: bold; color:
                    #006699;" moz-do-not-send="true">mppf</a> <br>
                  <span style="text-align:right;color:#999999;padding-right:5px;font-family:'lucida
grande',tahoma,verdana,arial,sans-serif;font-size:11px">September 10</span>
                </td>
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            </tbody>
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          <div style="padding-top:5px;">
            <p style="margin-top:0; border: 0;">Hi Lydia-</p>
            <p style="margin-top:0; border: 0;">On my system, this test
              core dumps both before and after that PR.<br>
              I think that this was a sporadic pass and that<br>
              this test needs to run under valgrind in order to avoid
              that.</p>
            <p style="margin-top:0; border: 0;">-michael</p>
            <p style="margin-top:0; border: 0;">Hi Michael,</p>
            <pre style="word-wrap: break-word; max-width: 694px;"><code style="display: block; background-color: #f1f1ff; padding: 5px;; background-color: #f1f1ff; padding: 2px 5px;">Would it make sense for your change to inout to have fixed this future?  I'm not sure there's a better candidate PR

Thanks,
Lydia</code></pre>
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                    text-decoration: none; font-weight: bold; color:
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                  <span style="text-align:right;color:#999999;padding-right:5px;font-family:'lucida
grande',tahoma,verdana,arial,sans-serif;font-size:11px">September 10</span>
                </td>
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          </table>
          <div style="padding-top:5px;">=== Summary
            ===================================================
            Hostname: chapvm12 Revision: <a href="https://github.com/chapel-lang/chapel/commit/a07bdf4084" style="text-decoration: none; font-weight: bold; color:
              #006699;" moz-do-not-send="true">https://github.com/chapel-lang/chapel/commit/a07bdf4084</a>
            Logfile: /data/sea/chapel/Nightly/day3-Wed-fast.log Started:
            Wed Sep 9 02:00:21 2020 Ended: Wed Sep 9 23:52:03 2020 Tests
            run: View this …</div>
        </div>
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--------------947BE6989DE4601A4B02D61A--

The interesting part being:

    <a class="moz-txt-link-freetext" href="https://github.com/chapel-lang/chapel/pull/16369">https://github.com/chapel-lang/chapel/pull/16369</a> will make it only
    run under valgrind or with the address sanitizer.<br>
    <br>
    Thanks,<br>
    Lydia<br>
    <br>
1 Like

Right. And it definitely seems to be that HTML version that’s making it through to the post (rather than the text version of the message), as determined by editing each versoin of the message in the “Advanced Test” tool. So it seems that the tool strips all the HTML from this mail (which also explains the linefeeds going away), but doesn’t in the OWA version of the message, which is also multipart. I’m currently comparing the two messages to try and determine why that is.

Here’s an OWA version of the message that preserves the link and whitespace, for comparison:

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https://github.com/chapel-lang/chapel/pull/16369 will make it only run
under valgrind or with the address sanitizer.


Thanks,
Lydia

(Trying with outlook instead of Thunderbird in case that does anything)
________________________________
From: Michael via Chapel Programming Language <[redacted]@discoursemai=
l.com>
Sent: Thursday, September 10, 2020 10:28 AM
To: Lydia <[redacted]@hpe.com>
Subject: Re: Cron fast

[https://avatars.discourse-cdn.com/v4/letter/m/94ad74/45.png]   mppf<https:=
//chapel.discourse.group/u/mppf>
September 10

Hi Lydia-

On my system, this test core dumps both before and after that PR.
I think that this was a sporadic pass and that
this test needs to run under valgrind in order to avoid that.

-michael

Hi Michael,

Would it make sense for your change to inout to have fixed this future?  I'=
m not sure there's a better candidate PR

Thanks,
Lydia

________________________________

Visit Topic<https://chapel.discourse.group/t/cron-fast/485/3> or reply to t=
his email to respond.

________________________________
In Reply To
[https://sjc2.discourse-cdn.com/free1/user_avatar/chapel.discourse.group/ch=
apelu/45/23_2.png]   chapelu<https://chapel.discourse.group/u/chapelu>
September 10
=3D=3D=3D Summary =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D Hostname: chapvm12 Revision: https://github.com/chape=
l-lang/chapel/commit/a07bdf4084 Logfile: /data/sea/chapel/Nightly/day3-Wed-=
fast.log Started: Wed Sep 9 02:00:21 2020 Ended: Wed Sep 9 23:52:03 2020 Te=
sts run: View this =85
________________________________

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<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1=
252">
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0);">
<p style=3D"margin-top:0; border: 0"><a href=3D"https://github.com/chapel-l=
ang/chapel/pull/16369" style=3D"font-weight: bold; color: #006699">https://=
github.com/chapel-lang/chapel/pull/16369</a> will make it only run<br>
under valgrind or with the address sanitizer.</p>
<p style=3D"margin-top:0; border: 0"><br>
</p>
<p style=3D"margin-top:0; border: 0">Thanks,<br>
Lydia</p>
</div>
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0);">
(Trying with outlook instead of Thunderbird in case that does anything)<br>
</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> Michael Ferguson via =
Chapel Programming Language &lt;[redacted]@discoursemail.com&gt;<br>
<b>Sent:</b> Thursday, September 10, 2020 10:28 AM<br>
<b>To:</b>Lydia &lt;[redacted]@hpe.com&gt;<br>
<b>Subject:</b> Re: Cron fast</font>
<div>&nbsp;</div>
</div>
<div dir=3D"ltr" style=3D"text-align:left">
<div>
<div></div>
<div style=3D"margin-bottom:25px">
<table cellspacing=3D"0" cellpadding=3D"0" border=3D"0">
<tbody>
<tr>
<td style=3D"vertical-align:top; width:55px"><img title=3D"mppf" width=3D"4=
5" height=3D"45" src=3D"https://avatars.discourse-cdn.com/v4/letter/m/94ad7=
4/45.png">
</td>
<td><a href=3D"https://chapel.discourse.group/u/mppf" target=3D"_blank" sty=
le=3D"color:#006699; font-size:13px; font-family:'lucida grande',tahoma,ver=
dana,arial,sans-serif; text-decoration:none; font-weight:bold; text-decorat=
ion:none; font-weight:bold; color:#006699">mppf</a>
<br>
<span style=3D"text-align:right; color:#999999; padding-right:5px; font-fam=
ily:'lucida grande',tahoma,verdana,arial,sans-serif; font-size:11px">Septem=
ber 10</span>
</td>
</tr>
</tbody>
</table>
<div style=3D"padding-top:5px">
<p style=3D"margin-top:0; border:0">Hi Lydia-</p>
<p style=3D"margin-top:0; border:0">On my system, this test core dumps both=
 before and after that PR.<br>
I think that this was a sporadic pass and that<br>
this test needs to run under valgrind in order to avoid that.</p>
<p style=3D"margin-top:0; border:0">-michael</p>
<p style=3D"margin-top:0; border:0">Hi Michael,</p>
<pre style=3D"word-wrap:break-word; max-width:694px"><code style=3D"display=
:block; background-color:#f1f1ff; padding:5px; background-color:#f1f1ff; pa=
dding:2px 5px">Would it make sense for your change to inout to have fixed t=
his future?  I'm not sure there's a better candidate PR

Thanks,
Lydia</code></pre>
</div>
</div>
<div style=3D"color:#666">
<hr style=3D"background-color:#ddd; height:1px; border:1px; background-colo=
r:#ddd; height:1px; border:1px">
<p><a href=3D"https://chapel.discourse.group/t/cron-fast/485/3" style=3D"te=
xt-decoration:none; font-weight:bold; color:#006699; color:#666">Visit
 Topic</a> or reply to this email to respond.</p>
</div>
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r:#ddd; height:1px; border:1px">
<h4 style=3D"font-size:17px; color:#444; margin-bottom:10px; color:#222">In=
 Reply To</h4>
<div style=3D"margin-bottom:25px">
<table cellspacing=3D"0" cellpadding=3D"0" border=3D"0">
<tbody>
<tr>
<td style=3D"vertical-align:top; width:55px"><img title=3D"chapelu" width=
=3D"45" height=3D"45" src=3D"https://sjc2.discourse-cdn.com/free1/user_avat=
ar/chapel.discourse.group/chapelu/45/23_2.png">
</td>
<td><a href=3D"https://chapel.discourse.group/u/chapelu" target=3D"_blank" =
style=3D"color:#006699; font-size:13px; font-family:'lucida grande',tahoma,=
verdana,arial,sans-serif; text-decoration:none; font-weight:bold; text-deco=
ration:none; font-weight:bold; color:#006699">chapelu</a>
<br>
<span style=3D"text-align:right; color:#999999; padding-right:5px; font-fam=
ily:'lucida grande',tahoma,verdana,arial,sans-serif; font-size:11px">Septem=
ber 10</span>
</td>
</tr>
</tbody>
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Oh, interesting. All it takes for me to change the broken version in this message to a working version in the “Advanced Test” tool is to remove class="moz-txt-link-freetext" from the <a href> link… Is that surprising?

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To be make my previous question a bit more precise, is it a bug on Thunderbird’s part that it puts class="moz-txt-link-freetext into hyperlinks in emails that it sends? Is it a bug on Discourse’s part that the presence of such a tag causes the <a>...</a>-enclosed URL to be dropped from the body of the message and subsequent <br> tags to be ignored?

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Hi @Falco and @riking — Sorry to bug you, but since you’d looked at this issue previously: do you have any thoughts on my questions in the previous post about whether this is buggy behavior on the part of Thunderbird and/or Discourse? Thanks.