User Card: Chat button is gone

Support
1

Dear Discourse community,

We used to have a chat button on our user cards under /u. But now they are gone. I am wondering why? Can you help me please?

Why display: none for Admins?

For Admins the “usercard-controls” are set to display: none. I could fix that with CCS. So that is not the big problem.

The image shows a code editor with highlighted sections in CSS for "user-card" and "user-card-directory," and pictograms indicating a user profile. (Captioned by AI)
The image shows a code editor with highlighted sections in CSS for "user-card" and "user-card-directory," and pictograms indicating a user profile. (Captioned by AI)1074×460 36.2 KB

Button not in DOM for normal users

However, for normal users, the element of the button does not even get into the DOM. That is a problem? How can I show it again?

The image shows a web development interface with an embedded code editor on the left and a CSS code section on the right, both featuring circular icons and labeled as "testuser-4" (Captioned by AI)
The image shows a web development interface with an embedded code editor on the left and a CSS code section on the right, both featuring circular icons and labeled as "testuser-4" (Captioned by AI)1015×474 52.9 KB

What we need for all:

Basically, what I am looking for are these buttons but for all users, not only Admins. See example below:

The image is a user interface screen showing a contact labeled "testuser-4" with an option to message or "Chat" . (Captioned by AI)
The image is a user interface screen showing a contact labeled "testuser-4" with an option to message or "Chat" . (Captioned by AI)544×203 7.43 KB

Settings

  • I set Chat allowed groups to TL 1
  • I removed all of my CSS but it had no effect.

Please :heart:

If you have any idea, let me know.

1 Like
2

Hey,

If you look at the origin, it seems to be part of your customizations, either in the theme or in theme components. You would see user-card.scss if it’s a change from the core.

image

You can use the safe mode to determine if plugins/theme components cause an issue!

What is the value of Direct message enabled groups setting?
The chat button visibility in this context is associated to this setting.

5 Likes
3

Hi @Arkshine
Thank you for your reply.
The setting Direct message enabled groups is set to trustlevel1 users.

I will try safe mode again but so far it was not successful.

Theme 29 corresponds with „User Card Directory Component“s ID of 29 in my case. So I am wondering if that comes from the CSS of the component?

Also, what I am wondering the most is why the button is not even in the html for normal users? It’s not on display:none. It’s just not in the html at all.

4

You’re right, it’s from this TC! It looks intentional to display the username fully.
I think it’s a fair tradeoff since you can click on it to go to the user’s profile.

The button should appear if the user is part of TL1+ group. I would check again just to be sure! You might have tested when the controls were hidden, or the wrong user was chosen.