I noticed the chat is appear on the suspended users usercard and clicking the button is possible to create a new personal chat as non-staff. However the email notifications are blocked as non-staff which is great. But I think if the Message button is not available when the user is suspended than the Chat button also should hidden?
Or is it because if there is already an existing chat conversation created, it directs the user there and not open a new one? But in this case I think it should only appear to those users who’s already have a conversation with the suspended user.