User getting 'incorrect username, email or password' when trying to sign up

Support
1

Hey all,

I’m having a community member trying to sign-up, and they have green checkmarks for all fields, but they’re getting 'incorect username, email or password.

They’re trying to sign up with a .info domain, any suggestions?

2

Your site is probably behind Cloudflare.

Have you gone through the Cloudflare guide and ensured that everything is configured as suggested?

If you temporarily disable Cloudflare, does their signup succeed?

1 Like
3

Thanks, I’ll review!