User getting 'incorrect username, email or password' when trying to sign up

Support
1

Hey all,

I’m having a community member trying to sign-up, and they have green checkmarks for all fields, but they’re getting 'incorect username, email or password.

They’re trying to sign up with a .info domain, any suggestions?

1 Like
2

Your site is probably behind Cloudflare.

Have you gone through the Cloudflare guide and ensured that everything is configured as suggested?

If you temporarily disable Cloudflare, does their signup succeed?

1 Like
3

Thanks, I’ll review!

4

I see this at community.home-assistant.io/signup:

Screenshot_20250801_000523
Screenshot_20250801_0005231278×1553 152 KB

@Discoursenaut, did that work for you? I’d like to have an idea of the problem before I posit it to the administrators:

5

Hey there, are you wanting me to try with the details above?

6

@Discoursenaut, just wanted to know whether you’d solved this issue on your instance, and if so, confirmation of what the solution was.

7

Thanks for confirmation, we ended up moving to Discourse hosted cloud.

1 Like
8

@Discoursenaut, I meant that I was asking you, but ignore it, since you indirectly answered anyway. (To summarise, instead of solving it yourself, you just redid your whole configuration during the transfer?)