The discussion revolves around handling email responses from new members who mistakenly reply to notification emails instead of posting on the forum. Octoberon suggests adding a clear note like “Don’t reply to this email” to prevent confusion. Lilly recommends customizing email templates via admin-customize-email, specifically the “Welcome user” and “User mentioned” templates. Octoberon confirms this is a simpler solution than initially thought. Stephen suggests enabling reply-by-email for self-hosted instances, noting it’s straightforward to set up with a mail receiver container. Octoberon confirms they are self-hosting and will explore this option. Canapin checks in on the outcome, and Octoberon notes it’s low priority but they have viable options, though they’re undecided about enabling reply-by-email.
I get email responses to the admin email account on a fairly regular basis from new members who don’t realise that replying to the email notification they’ve received doesn’t post on the forum.
This should be taken care of by the part of the email near the bottom telling the user to visit the topic to respond, even providing a nice button to make it stand out! I’d like to make this even clearer for new users by adding a line with some sort of “Don’t reply to this email”, perhaps at the top of the emailm but I don’t know the right way to do this.
It’s a low priority so I haven’t done anything yet but I reckon I’ve got options that’ll work. I’m in two minds as to whether I want to enable reply-by-email.
