Hi everyone, this is quite a specific issue but I’m not sure where else to turn.
A user has reported not being able to view our Discourse forum on his iPad (his only device). When he navigates to the URL, he simply sees a blank page (and sometimes the navigation bar). I had assumed this was an issue either with our instance of Discourse or his iPad. It turns out he can’t view any other Discourse forum either, including this site (meta.discourse), which I assume is the gold standard for configuration. So, I assume this is an issue with his iPad.
(We had a similar issue last week with an elderly user unable to view any Discourse forum on his Windows XP machine - we attributed this to his machine being unable to use TLS 1.1 or 1.2)
In this case, I’m not sure what to suggest he should try in order to fix this issue. Any ideas?
Here are the details:
- Device: iPad mini
- OS: iOS 9.36(13G37)
- Browser: Safari & Chrome (same result on both)
Here’s what he sees when accessing any Discourse forum: