Users are not automatically notified about Chat messages when they join?

I did search

Only if a new user is super engaged will they click on profile icon, to then see their chats if they look around messages, inbox, etc

How can I automatically get all chats to show up as notifications in their chat bubble?

I have a personal message sent to each new user, and most are not seeing them, unfortunately

Whats the setting in admin to change this?

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