I’ve run through some tests with the community members having the issues and still nothing yet, so wondering if maybe someone has another idea they can think of. So far we’ve:
- Removed any blocked IPs that were done when the problems started to be sure there’s no issue there
- Asked all users to clear their browser caches and flushed the DNS settings
- Confirmed they are all not using the same carrier for data
- Tried multiple browsers and same results
One very odd thing that happened is that one user was not able to access it on the phone, but when using it as a mobile hotspot another device was able to access it no problem! I cannot work that one out at all. It’s a very small amount of users, but I’d like to get this sorted in case it is meaning other people looking to join may not be able to because of it.
Thanks all for any help or advice with this!