I will create a topic with the long story of how our organization switched to Discourse as a internal social platform on praise category, but, focusing in what @georgeguimaraes asks, i’ll try to post here the main details of our intranet with Discourse:
A bit of context:
- We came from a facebook-like tool (Socialcast) so we created the categories from scratch at the same time we adapt to the forum paradigm.
- The organization we work for, Tc, it’s an hybrid between a creative agency and a digital transformation consulting & services organization.
The categories we have in order to organize content:
Tc (name of the company), where all the information about ourselves goes in, and multiple subcategories such as “welcome to tc” for meet new workmates, “projects”, where we share the business news; 2 blogs by the corporate and the executive directors; “press” with the posts in the media that talk about us and so on…
Strategy: here we talk about a myriad of topics but focused on the future of our company (digital trends) of our customers (finance, automotive, airlines, telecommunications…)
Methodologies: how-to’s, new ways to do something or changes in tools, apps, ask&help. As Tc, this category contains multiple subcategories with the different areas of our work.
Creativity: inspirational campaigns that other agencies do and a specific subcategory as a repository of the campaigns we do at the same time.
- Off-topic: whatever
Pedia: our Knowledge Base project, just starting to grow. Similar than Methodologies, but in this we have not discussion, obviously. Our initial approach was to create index-style topics that links to another topics listed on Methodologies. But little by little we’ll replacing links by it’s own wiki-style content.
I’ve seen the @Pugwash mock-up and i thinks it’s a excellent idea so perhaps we’ll adopt.
pd. @pugwash thanks for share the code, i’ll take a look on Quick File
Meta, Development and Staff, similar than here on meta.discourse.org.
We are thinking about how tags feature could help us to organise the content, but until now we have not use that.
Some of the recent features helped us specifically on knowledge management objetive very much: hide a category from latest (with this, Pedia category and its sub-categories don’t mix with discussion categeories on the homepage), the better full search, html tables in posts and html anchors to create table of content.
We are even happier to know than in 1.5 release Discourse will have better support for tables with new markdown flavor and better html anchors. We feel in debt with this great team so until we become customer for some great-budget project we at least recommend this software in every way.
Our culture was already ready to share knowledge and ideas but this beautiful software boosted the quality of discussion and encouraged everybody to contribute inside the organization. As i mentioned at the first paragraph, i have a to-do called “publish a praise-category topic on meta.discourse to communicate our experience with Discourse” - i’ll do as soon as i can because it’s an interesting story
Btw, i’m open to questions, we’re using Discourse since december’13!