Using PMs as a ticket system - auto-closing and closing reminders

[Heliosurge (Dan DeMontmorency)]

Hi Mathew,

If your self hosted Richard has a plugin called Private Topics that may help to accomplish what your looking for. Each Op in a configured category can only see their topic with a configured group. So you can use the category settings like auto close topic

Private Topics Plugin

Summary Private Topics Enables private topics in a regular category Repository Link GitHub - communiteq/discourse-private-topics Install Guide How to install plugins in Discourse Features This plugin allows you to add an extra security setting to categories so that users can only access their own topics. You can also designate one or more groups that can see all topics in the category. This is typically used for providin…