Webhooks for private messages - building an onboarding bot

[tobiaseigen]

The onboarding bot you are creating is cool! Please let us know how it goes and share if you can.

@Krischan

Since pms can’t be tagged

Not sure about the rest of your request, but this is not true. You can allow staff to tag PMs via an admin setting.

Also I have a bulk pm method I use to send PMs via the API, and it is possible to add tags.

Tickets Plugin

Looks to me like you need to enable the plugin. Are you sure you followed all the steps correctly to install it? It’s alot of fun! Here’s a screenshot to get you on your way. Note the is_ticket to enable the ticket and that you need a tags[] for each tag you want to add. Also, note that to assign tickets via the API you need to do a follow-up call which I have not figured out how to do via postman. [03%20PM] I also found this useful when learning how to use the API: Reverse engineer the Di…