@vinothkannans I have now upgraded and started testing the new feature allowing staff to tag personal messages. I’ve been looking forward to this for a long time and it’s looking good so far! Nice work.
Some things I noticed:
- maybe a bug - the tags used by staff in PMs show up in the /tags list, also for regular (and anonymous) users. If a user doesn’t have permission to see tagged messages or topics the tag should not be visible at all to that user. (this is, btw, the case in the tags pulldown search - in my test the tag did not show up there)
- there is no UI for getting to PM tags and lists of PMs that have a particular tag, except via the link below the message title when looking at a message or message lists. Intuition tells me there should be a https://meta.discourse.org/messages/tags and/or https://meta.discourse.org/u/tobiaseigen/messages/tags page
- there is no bulk action available for PMs to bulk change/append tags which would be hugely helpful to staff trying to get organized with handling a backlog of messages. There are other bulk actions that would also be very handy to have (e.g. bulk delete, bulk assign, bulk solve, bulk add/remove user or group from message, etc).
- I don’t know if it’s possible to have staff only tags, ideally organized into tag groups for easy management and for limiting who can see them - if so can someone show me how to set this up?