Feedback on feature enabling staff to add tags to personal messages

@vinothkannans I have now upgraded and started testing the new feature allowing staff to tag personal messages. I’ve been looking forward to this for a long time and it’s looking good so far! Nice work. :sunflower:

Some things I noticed:

  • :bug: maybe a bug - the tags used by staff in PMs show up in the /tags list, also for regular (and anonymous) users. If a user doesn’t have permission to see tagged messages or topics the tag should not be visible at all to that user. (this is, btw, the case in the tags pulldown search - in my test the tag did not show up there)
  • there is no UI for getting to PM tags and lists of PMs that have a particular tag, except via the link below the message title when looking at a message or message lists. Intuition tells me there should be a https://meta.discourse.org/messages/tags and/or Discourse Meta page
  • there is no bulk action available for PMs to bulk change/append tags which would be hugely helpful to staff trying to get organized with handling a backlog of messages. There are other bulk actions that would also be very handy to have (e.g. bulk delete, bulk assign, bulk solve, bulk add/remove user or group from message, etc).
  • I don’t know if it’s possible to have staff only tags, ideally organized into tag groups for easy management and for limiting who can see them - if so can someone show me how to set this up?
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Note @techAPJ will be taking this over as @vinothkannans is busy on other adventures

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There actually is (the same Select All/Append Tags functionality works on PMs) but the tag needs to already exist, which is a bug in itself.

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Thanks, Hawk, but I don’t see it - there is no admin wrench that I can see in PMs. All I can do is archive. Am I missing something?

Here are my messages with a message selected, including one with a tag. No admin wrench.

and here are some topics with some topics selected, with the admin wrench and bulk actions popup.

So this is interesting. I see the same thing unless I do a search across my inboxes.

Once I have search results I can select them and I get the Bulk Actions modal.

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Ah, great! So you mean this - when you do a search of your messages you can then select some messages and see the bulk actions. I see that now and it might help as a start. Thanks! But yes, it would be a help to be able to get to the admin wrench and bulk actions directly when you’re in your messages.

Yup, that’s what I mean.

I agree that it should be by default without search. I think this is a bug.

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trying to get organized with handling a backlog of messages.

Personally, I think this behavior you are describing is actually a bug… the bulk actions on the search results should not be showing up for messages at all, because the bulk actions available are for topics, not messages. I wrote about this previously:

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Not sure if this is an oversight or purposeful (or I’m missing something), but on the mobile PM list view, tags are not displayed at all. You can only see them if you go into the full message itself, which makes this feature much less useful as an organizational tool if you can only benefit from it on desktop.

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Good point. I think it’s just an oversight. @techAPJ?

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Yes we should fix this if we can @techapj

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Done in

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The UI has not been improved with @tobiaseigen suggestions, they would be very useful to use messages as a shared email inbox for teams.
Any plans?
Thanks

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Yup - you have a point. My original suggestions in the OP have not been addressed at all yet as far as I can tell… I just checked. Also the issue @HAWK pointed out later that topic bulk actions can be applied to messages via advanced search. This can cause unanticipated results if actually used to do things that are not intended for messages, e.g. to add a bunch of messages to a category or to archive them.